ServiceNow deepens commitment to hybrid work with new wayfinding technology

  • Employee Experience
  • About ServiceNow
  • 2022
  • Kevin Nanney
May 24, 2022

Hybrid work wayfinding technology: man standing in office building looking at phone in his hand

Companies shifting to permanent hybrid work environments are up against major challenges, including additional investment in new physical experiences for employees. This is complex and expensive. It involves bringing together systems, technology, and teams that have historically been siloed. 

But with every challenge comes an incredible opportunity to make work better. That’s why we’re excited to announce that we’ve re-platformed Mapwize indoor mapping technology into the Now Platform® in less than a year. 

Available today, ServiceNow® Indoor Mapping helps businesses create great employee experiences. Say goodbye to investment in disparate systems and point solutions that don’t work together. Mapwize integrated into ServiceNow will enhance our already-powerful workplace solutions.  

Built for the hybrid workplace 

IDC estimates that, globally, 20% of organizations with 500 or more employees have either already invested in wayfinding technology or are planning to do so.

We’re giving companies the technology they need with our first ServiceNow Indoor Mapping use case, Workplace Indoor Mapping, an app available in our Workplace Service Delivery solution that makes desk hoteling and wayfinding simple. 

Workplace Indoor Mapping also offers multi-building wayfinding, which makes it easy and efficient for employees to go from building to building. This means they can focus on the work that matters most with minimal interruptions.

Wayfinding technology is only effective when floor plans are accurately captured and kept up to date. Workplace Indoor Mapping helps employees work more efficiently, and it helps workplace managers design functional, accurate, and easy-to-follow floor plans.  

With Indoor Mapping Studio, also available today, teams can: 

  • Create, edit, and deploy maps in real time to help ensure they’re updated consistently.

  • Manage surroundings beyond the indoor space to identify points of interest (restaurants, train stations, government buildings) or design elements (trees or logos).

  • Customize map design for a more personalized style that matches a company’s brand and identity.

  • Automate most of the map creation process to streamline tasks that don’t need to be monitored or controlled.


“When I joined the ServiceNow team less than a year ago, I was excited about the potential to help global organizations navigate hybrid work environments,” says Mederic Morel, director of product management at ServiceNow and former CEO and co-founder of Mapwize. 

“Today, I’m thrilled to see this vision come to life more fully. With mapping capabilities built into the Now Platform, we have a unique opportunity to empower employees and drive productivity. These solutions will help organizations stay nimble in the ever-changing hybrid work environment.”

The hybrid work technology evolution 

As hybrid work becomes the norm, companies know they need to support employees wherever they work. Workplace Indoor Mapping, alongside other new Workplace Service Delivery enhancements, empowers employees to do their jobs effectively from wherever they choose to work. 

Additional updates help ensure the mundane logistics or tasks associated with going into the workplace fade into the background, enabling employees to easily:

  • Invite specific attendees and visitors to a reservation and add services such as catering or equipment.

  • Set preferences and bookmark favorites for locations.

  • Create hybrid meetings with Zoom or Microsoft Teams alongside reserving a physical space to help engage all meeting attendees.


Hybrid work comes to life

Customers across industries and sectors are already benefiting from Workplace Service Delivery to improve the workplace experience and meet employees where and how they work best.

As Uber planned for a safe and voluntary return of employees to the physical workspace, it knew technology could help it better respond to changing regulations and uncertainty. Uber used ServiceNow Workplace Service Delivery and Safe Workplace solutions for self-service workspace reservations, mobile health checks, and more. This helped ensure a seamless transition for employees returning to the office while helping people feel safe and supported.

Find out more about how ServiceNow is helping organizations reimagine the workplace for the future.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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