Leaders strive ahead by investing in themselves

This is part three of a three-part series about the Strive leadership program at ServiceNow.

 It’s been more than a year since the first cohort of Black and Latinx leaders at ServiceNow started the yearlong Strive leadership development program. Although they completed the program in March, the employees who participated say what they learned has stuck with them.

Together, they reflect on their experiences and how Strive has impacted their lives both personally and professionally.

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An investment that pays off

“Strive is not the answer to a promotion. It is an investment in yourself,” says Marco O., principal curriculum developer. The Strive program is designed to help employees evaluate where they are in their careers, where they want to be in the future, and ways to get there.

It’s divided into two parts. The first focuses on leadership and encourages thoughtful conversations within the cohort. The second part concentrates on executive coaching. “The one-on-one executive coaching has been critical to navigating the path forward,” Marco notes. 

“Pre-Strive, I felt my skill set was average and good enough to continue receiving good remarks come performance review time. During the program, I gained a better sense of how deeply rooted my imposter syndrome influenced my confidence,” he adds.

Speaking with others helped Marco break through that self-imposed barrier. He realized his experience, skill set, and sincere approach to nurturing relationships are above average. “In a sense, the program helped me get out of my own way,” he says

Building relationships

April O., head of deployment for solutions enablement, appreciated the relationship building aspect of Strive. “The cohort allowed us to share common experiences,” she says. “The executive coaching encouraged me to hone my purpose, elevate my people leadership style, and more effectively connect with my peers and leaders.” 

The 360-degree feedback particularly stood out to April. Those who are willing and kind enough to provide feedback truly care about others’ progress and their desire to grow, she says. The feedback she received has been crucial to her development. 

Protecting her calendar is another thing April took away from the program. “Protect your time because you’re investing in you,” she advises. 

Growth through listening

“I am the captain of myself. I am courageous. I have wisdom and courage. I am fearless and relentless. And I speak with certainty and clarity,” proclaims Eric. C., a senior manager of solution consulting. 

Eric adapted this mindset he learned at Strive into a daily mantra. As a result, he’s grown professionally through a focus on development, including crucial conversations and coaching.

The program also influenced Eric’s personal growth. “Strive has helped me to truly empathize with my kids and employ 360-degree listening skills, which allows me to understand them better and listen with intent. As a friend, I’ve discovered that listening is a compliment to your friends and family,” he says.

If there’s one thing to take away from these employees, it’s that Strive is an investment in yourself. This investment has helped these three reinvest in the future of ServiceNow.

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