Go from reactive to proactive IT operations with AI

  • ServiceNow Blog
  • IT Management
  • Solutions
  • 2022
January 25, 2022

Proactive IT operations: A woman sits at a laptop in an office.

On your journey from reactive to proactive IT operations, you may be unsure where to start. If your organization is lacking visibility into your operations, that’s the best place to begin. Automation and artificial intelligence (AI) can help you gain that needed visibility.

AIOps and visibility

Artificial intelligence for IT operations (AIOps) offers numerous benefits, including faster response time, improved IT health, and simpler IT management. Most importantly, AIOps can help you stay in control of your operations.

In our on-demand Now Book Club featuring AIOps webinar, a panel of experts discusses the AIOps & Visibility for Dummies ebook. Join them to:

  • Get to know AIOps.

  • Explore AIOps use cases.

  • Find out how to increase operational efficiency.

  • Discover best practices for starting an AIOps journey.

  • Learn what to consider when implementing AIOps.


Automated IT asset visibility

All too often, organizations have a disconnect between their service desk and IT asset information. As a result, unauthorized changes go unnoticed or the true impact of change on multiple services is misjudged.

Automated IT asset discovery and service mapping can help improve your visibility and workflows. Watch our Improve your service management with automated IT asset visibility webinar to find out how. ServiceNow IT Operations Management (ITOM) experts Matt Gowarty and Steve Emerson will walk you through ways to integrate IT asset visibility into your global work processes.

Modern IT workflows

Many businesses fail fast as they try new things and rapidly release updates to keep up with their competition. But they need smooth-running business processes behind those changes. Employing AI to power your service operations can help you overcome both challenges.

Learn how in our Modernize IT workflows with ServiceNow AI-powered service operations webinar. ServiceNow Principal Architect Christian Malone will share insights from others who have successfully used the Now Platform to build and scale their IT operations.

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