Go from reactive to proactive IT operations with AI

  • ServiceNow Blog
  • IT Management
  • Solutions
  • 2022
January 25, 2022

Proactive IT operations: A woman sits at a laptop in an office.

On your journey from reactive to proactive IT operations, you may be unsure where to start. If your organization is lacking visibility into your operations, that’s the best place to begin. Automation and artificial intelligence (AI) can help you gain that needed visibility.

AIOps and visibility

Artificial intelligence for IT operations (AIOps) offers numerous benefits, including faster response time, improved IT health, and simpler IT management. Most importantly, AIOps can help you stay in control of your operations.

In our on-demand Now Book Club featuring AIOps webinar, a panel of experts discusses the AIOps & Visibility for Dummies ebook. Join them to:

  • Get to know AIOps.

  • Explore AIOps use cases.

  • Find out how to increase operational efficiency.

  • Discover best practices for starting an AIOps journey.

  • Learn what to consider when implementing AIOps.

Automated IT asset visibility

All too often, organizations have a disconnect between their service desk and IT asset information. As a result, unauthorized changes go unnoticed or the true impact of change on multiple services is misjudged.

Automated IT asset discovery and service mapping can help improve your visibility and workflows. Watch our Improve your service management with automated IT asset visibility webinar to find out how. ServiceNow IT Operations Management (ITOM) experts Matt Gowarty and Steve Emerson will walk you through ways to integrate IT asset visibility into your global work processes.

Modern IT workflows

Many businesses fail fast as they try new things and rapidly release updates to keep up with their competition. But they need smooth-running business processes behind those changes. Employing AI to power your service operations can help you overcome both challenges.

Learn how in our Modernize IT workflows with ServiceNow AI-powered service operations webinar. ServiceNow Principal Architect Christian Malone will share insights from others who have successfully used the Now Platform to build and scale their IT operations.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Digitalization: 2 co-workers look at a laptop on a table
    AI and Automation
    4 ways to embrace digitalization and reap the benefits
    Digitalization is a strategic business objective that can have a significant impact on all areas of business. Discover four ways to benefit from it.
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE