Go from reactive to proactive IT operations with AI

  • ServiceNow Blog
  • IT Management
  • Solutions
  • 2022
January 25, 2022

Proactive IT operations: A woman sits at a laptop in an office.

On your journey from reactive to proactive IT operations, you may be unsure where to start. If your organization is lacking visibility into your operations, that’s the best place to begin. Automation and artificial intelligence (AI) can help you gain that needed visibility.

AIOps and visibility

Artificial intelligence for IT operations (AIOps) offers numerous benefits, including faster response time, improved IT health, and simpler IT management. Most importantly, AIOps can help you stay in control of your operations.

In our on-demand Now Book Club featuring AIOps webinar, a panel of experts discusses the AIOps & Visibility for Dummies ebook. Join them to:

  • Get to know AIOps.

  • Explore AIOps use cases.

  • Find out how to increase operational efficiency.

  • Discover best practices for starting an AIOps journey.

  • Learn what to consider when implementing AIOps.


Automated IT asset visibility

All too often, organizations have a disconnect between their service desk and IT asset information. As a result, unauthorized changes go unnoticed or the true impact of change on multiple services is misjudged.

Automated IT asset discovery and service mapping can help improve your visibility and workflows. Watch our Improve your service management with automated IT asset visibility webinar to find out how. ServiceNow IT Operations Management (ITOM) experts Matt Gowarty and Steve Emerson will walk you through ways to integrate IT asset visibility into your global work processes.

Modern IT workflows

Many businesses fail fast as they try new things and rapidly release updates to keep up with their competition. But they need smooth-running business processes behind those changes. Employing AI to power your service operations can help you overcome both challenges.

Learn how in our Modernize IT workflows with ServiceNow AI-powered service operations webinar. ServiceNow Principal Architect Christian Malone will share insights from others who have successfully used the Now Platform to build and scale their IT operations.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Uncertain times: man standing in front of open laptop looking out a window
    AI and Automation
    4 ways to future-fit your business to thrive in uncertain times
    Uncertain times are often a catalyst for important innovations. Find out four tech trends that are resonating with ServiceNow customers.
  • Disability pride flag with 5 ServiceNow employees representing the 5 stripes
    Culture
    Raising awareness through the disability pride flag
    Did you know there’s a disability pride flag? Watch a video of five ServiceNow employees' stories in honor of International Day of Persons with Disabilities.
  • Digitizing customer experience: woman looking at a smartphone
    Customer Experience
    3 benefits of digitizing the customer experience
    Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate. Find out why and the benefits.

Trends & Research

  • 2022 Gartner Magic Quadrant for IT Service Management Platforms
    IT Management
    A Magic Quadrant Leader in ITSM Platforms for ninth year in a row
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service

Year