Bringing the SaaS ecosystem together to improve cybersecurity

  • Jeffrey DiMuro
  • About ServiceNow
  • Cybersecurity and Risk
  • 2022
April 06, 2022

Cybersecurity: woman standing amid moving crowd looking at her phone

In today’s digital environment, no company is immune to cyberattacks. In fact, more than one-third of organizations worldwide have experienced a ransomware attack or breach that blocked access to systems or data, according to IDC.1

From the Capital One incident to the SolarWinds attack, businesses and organizations of all facets and sizes are at the forefront of such threats.

As a leading software enterprise company, we have the responsibility to prepare and mitigate risks with customers in mind. At ServiceNow, cybersecurity begins with trust and transparency. It’s a collective effort spanning our organization and those we work with.

Setting sights on SaaS security

Critical software as a service (SaaS) providers deliver essential services that a vast array of critical infrastructure operators rely on for core operations.

Recognizing the gap and need for an industry-wide initiative to address increasing cybersecurity concerns, ServiceNow is co-founding a Critical SaaS – Special Interest Group (CSaaS-SIG) operating under the framework of the Information Technology-Information Sharing and Analysis Center (IT-ISAC).

As a founding member of the software enterprise industry’s first coalition to reduce cyber risk, we’re taking key steps to share best practices in assisting with a secure cloud infrastructure. Alongside Zscaler, Guidewire, Okta, Workday, Oracle, and MongoDB, ServiceNow is coordinating the development of enhanced defense tools and mechanisms to offer improved security across the SaaS cloud industry.

The coalition aligns with the White House’s May 2021 executive order aimed at developing public and private sectors’ security and operational resilience and improving the nation’s cybersecurity.

Our customers rely on us to provide a highly secure cloud environment for their mission-critical services and their data, and we’re committed to delivering the security they demand. Ben de Bont, Chief Information Security Officer, ServiceNow

Shared benefits of collaboration

While enterprise businesses compete in the marketplace, we share a common goal of advancing security in the industry. Transparent information exchange is a critical piece of this initiative. SaaS customers will benefit from a shared framework that, in turn, instills confidence and trust throughout the ecosystem.

Ben de Bont, ServiceNow chief information security officer, emphasizes the importance of organizations and governments collaborating to combat cybersecurity threats in the SaaS community.

“Critical SaaS is part of broader effort to engage with public and private sectors,” he says. “At the end of the day, our reputation depends on it. Our customers rely on us to provide a highly secure cloud environment for their mission-critical services and their data, and we’re committed to delivering the security they demand. That’s why collaborative initiatives such as the CSaaS-SIG will drive real operational value for ServiceNow and the software as a service industry at large.”

Learn more about the CSaaS-SIG and membership.

Find out how ServiceNow helps organizations improve cybersecurity.

1 IDC's 2021 Ransomware Study: Where You Are Matters!, Doc # US48093721, July 2021

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