Exploring ServiceNow values: Wow our customers

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  • Life at Now
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  • 2022
November 01, 2022

ServiceNow values: Wow our customers

“Good values are like a magnet—they attract good people,” according to the late American basketball coach and player John Wooden. That’s why we take our ServiceNow values seriously, because people are at the center of everything we do.

Our values define who we are and how we do business, and they guide us to do the right thing. In addition to staying hungry and humble, we strive to wow our customers.

What wowing our customers looks like

Wowing our customers isn’t just about delivering incredible products. It’s about active listening, relationship building, and much more. We work tirelessly to deliver the best possible experience for customers, innovating solutions to their biggest challenges.

We asked ServiceNow employees what it means to wow our customers and how they embody this value. Watch the video to hear their responses:


Making a difference

“I had a recent engagement with a customer,” says Matt R., a senior advisory solution consultant. “We spent a large amount of time, brought in our value team, and they did a total of 13 interviews. This might have been a paid engagement with other vendors, but with ServiceNow, this was part of our service. And it really did blow away their leadership.”

For Preshit D., a senior staff technical support architect, wowing our customers is reassurance. “It gives me the satisfaction that my work is making a difference, and that is what empowers me to go above and beyond for customers,” he says.

“The best thing about my job is when [customers] feel that we are listening to them. They're so appreciative of it,” adds Sagarika K., a user experience researcher.

Amol P., program director, agrees. “It’s always a long-term relationship because you are leaving something as a legacy with the customer,” he says.

Help us make our customers say “Wow.” Explore ServiceNow careers.

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