Welcome to Knowledge!

  • ServiceNow Blog
  • About ServiceNow
  • 2022
  • Events
May 09, 2022

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Each year, our flagship event, Knowledge, joins ServiceNow experts, customers, and partners in collaboration. We come together to share the latest tips and techniques for creating digital experiences that help organizations work faster, easier, and better. 

This year, we’re excited to deliver an expanded catalog of sessions, including more on-demand sessions covering a wide range of topics. 


A regional approach 
 

Emerging from the pandemic, we’re thrilled to deliver Knowledge your way, offering both in-person and digital experiences. With live events taking place in New York City, The Hague, Sydney, and Las Vegas, we’ve taken a regional approach to the digital experience too.

Each regional Knowledge Digital Experience connects participants to the people and companies in their region who’ve set the pace for digital transformation in the workplace. 

More than 200 sessions per region are designed to help members of the ServiceNow community discover the best ways to tackle the challenges they face—with practical, action-oriented tips to help you stay a step ahead of the shifts taking place in today’s world.


Navigating the digital experience

This year’s digital experience looks a little different. Once you select the region closest to you, our convenient channel guide makes quick work of viewing sessions categorized by subject area, including customer experience, employee experience, hyperautomation and low-code, technology excellence, CreatorCon, industry sectors, and more. 

Select a session you want to watch and add it to your agenda by clicking the heart icon. You can return to your agenda anytime to view the sessions on any device.

You can also use the tabs above the sessions listing in the Library to select what you want to view: Now Platform® San Diego release content, on demand sessions, or all. You can filter them by favorited sessions (heart icon), solutions, product, session category, featuring (i.e., by customer and partner), or by day.

In addition, you'll find Showcase on the digital experience this year. Showcase features ServiceNow partners across the globe that can enhance your ServiceNow experience. Read the descriptions and select any partner to learn more. 


Something for everyone

A wide range of presentation formats provide insight into how to successfully optimize processes across the enterprise. Industry luminaries lead you to explore on your own terms how to map out your organization’s transformation journey through various interactive presentation formats, including: 

  • Industry-focused sessions  
  • Demos  
  • Panels and roundtable discussions  
  • Now Learning skill-building sessions (not available in all regions—check your Library)  
  • CreatorCon app-building sessions 
  • Customer-led sessions 
  • Partner-led sessions

Not-to-be-missed thought-provoking sessions shed a spotlight on today’s most pressing issues and trends. Presented from a big-picture lens, these sessions delve beyond innovation to highlight the human experience. They include:

  • Training for underserved talent 
  • The Great Resignation: Meeting the needs of the marketplace 
  • The Great Reshuffle: What’s happening in the industry 
  • Putting the G in ESG: What does transparent and trustworthy mean in practice?


Let’s go!

Ready to explore new ideas, expand your knowledge, and accelerate your digital transformation journey? Register today if you haven’t already. It’s free. Select your region and start viewing sessions.

Stay in the know by following us on Twitter: @HelloKnowledge and @servicenow #Know22. And participate in our social media contests for a chance to win cool prizes. 

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Topics

  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.
  • How delivery giant Yamato uses data science: uniformed Yamato delivery worker
    Customer Stories
    Delivery giant Yamato uses data science to drive growth
    Maintaining operational excellence while dealing with a surge in orders is a key pillar of Yamato’s digitization strategy—one that relies on data science.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year