Welcome to Knowledge!

  • ServiceNow Blog
  • About ServiceNow
  • 2022
  • Events
May 09, 2022

Man and woman looking at computer, smiling

Each year, our flagship event, Knowledge, joins ServiceNow experts, customers, and partners in collaboration. We come together to share the latest tips and techniques for creating digital experiences that help organizations work faster, easier, and better. 

This year, we’re excited to deliver an expanded catalog of sessions, including more on-demand sessions covering a wide range of topics. 

A regional approach 

Emerging from the pandemic, we’re thrilled to deliver Knowledge your way, offering both in-person and digital experiences. With live events taking place in New York City, The Hague, Sydney, and Las Vegas, we’ve taken a regional approach to the digital experience too.

Each regional Knowledge Digital Experience connects participants to the people and companies in their region who’ve set the pace for digital transformation in the workplace. 

More than 200 sessions per region are designed to help members of the ServiceNow community discover the best ways to tackle the challenges they face—with practical, action-oriented tips to help you stay a step ahead of the shifts taking place in today’s world.

Navigating the digital experience

This year’s digital experience looks a little different. Once you select the region closest to you, our convenient channel guide makes quick work of viewing sessions categorized by subject area, including customer experience, employee experience, hyperautomation and low-code, technology excellence, CreatorCon, industry sectors, and more. 

Select a session you want to watch and add it to your agenda by clicking the heart icon. You can return to your agenda anytime to view the sessions on any device.

You can also use the tabs above the sessions listing in the Library to select what you want to view: Now Platform® San Diego release content, on demand sessions, or all. You can filter them by favorited sessions (heart icon), solutions, product, session category, featuring (i.e., by customer and partner), or by day.

In addition, you'll find Showcase on the digital experience this year. Showcase features ServiceNow partners across the globe that can enhance your ServiceNow experience. Read the descriptions and select any partner to learn more. 

Something for everyone

A wide range of presentation formats provide insight into how to successfully optimize processes across the enterprise. Industry luminaries lead you to explore on your own terms how to map out your organization’s transformation journey through various interactive presentation formats, including: 

  • Industry-focused sessions  
  • Demos  
  • Panels and roundtable discussions  
  • Now Learning skill-building sessions (not available in all regions—check your Library)  
  • CreatorCon app-building sessions 
  • Customer-led sessions 
  • Partner-led sessions

Not-to-be-missed thought-provoking sessions shed a spotlight on today’s most pressing issues and trends. Presented from a big-picture lens, these sessions delve beyond innovation to highlight the human experience. They include:

  • Training for underserved talent 
  • The Great Resignation: Meeting the needs of the marketplace 
  • The Great Reshuffle: What’s happening in the industry 
  • Putting the G in ESG: What does transparent and trustworthy mean in practice?

Let’s go!

Ready to explore new ideas, expand your knowledge, and accelerate your digital transformation journey? Register today if you haven’t already. It’s free. Select your region and start viewing sessions.

Stay in the know by following us on Twitter: @HelloKnowledge and @servicenow #Know22. And participate in our social media contests for a chance to win cool prizes. 

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Career shift: two women in conversation at a table in an office
    Automation is opportunity for a career shift into tech
    Teresa Ko considered making a career shift into tech, but she didn’t want to go back to school or lose income to do so. Find out how her dream came true.
  • Operational excellence strategy: a women’s rowing team on the water
    Cybersecurity and Risk
    A 6-step operational excellence strategy
    Forward-thinking business leaders understand that even in times of uncertainty, a sound operational excellence strategy is critical to competitive advantage.
  • Process mining: 3 workers in discussion over a conference table
    Now on Now
    Why process mining is a game changer for process optimization
    Vital to the push for automation is investing in process mining, which can help you do more with less, transform to increase revenue, and innovate to compete.

Trends & Research

  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • Digital innovation: three workers looking at a computer monitor
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative