Welcome to Knowledge!

  • ServiceNow Blog
  • About ServiceNow
  • 2022
  • Events
May 09, 2022

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Each year, our flagship event, Knowledge, joins ServiceNow experts, customers, and partners in collaboration. We come together to share the latest tips and techniques for creating digital experiences that help organizations work faster, easier, and better. 

This year, we’re excited to deliver an expanded catalog of sessions, including more on-demand sessions covering a wide range of topics. 


A regional approach 
 

Emerging from the pandemic, we’re thrilled to deliver Knowledge your way, offering both in-person and digital experiences. With live events taking place in New York City, The Hague, Sydney, and Las Vegas, we’ve taken a regional approach to the digital experience too.

Each regional Knowledge Digital Experience connects participants to the people and companies in their region who’ve set the pace for digital transformation in the workplace. 

More than 200 sessions per region are designed to help members of the ServiceNow community discover the best ways to tackle the challenges they face—with practical, action-oriented tips to help you stay a step ahead of the shifts taking place in today’s world.


Navigating the digital experience

This year’s digital experience looks a little different. Once you select the region closest to you, our convenient channel guide makes quick work of viewing sessions categorized by subject area, including customer experience, employee experience, hyperautomation and low-code, technology excellence, CreatorCon, industry sectors, and more. 

Select a session you want to watch and add it to your agenda by clicking the heart icon. You can return to your agenda anytime to view the sessions on any device.

You can also use the tabs above the sessions listing in the Library to select what you want to view: Now Platform® San Diego release content, on demand sessions, or all. You can filter them by favorited sessions (heart icon), solutions, product, session category, featuring (i.e., by customer and partner), or by day.

In addition, you'll find Showcase on the digital experience this year. Showcase features ServiceNow partners across the globe that can enhance your ServiceNow experience. Read the descriptions and select any partner to learn more. 


Something for everyone

A wide range of presentation formats provide insight into how to successfully optimize processes across the enterprise. Industry luminaries lead you to explore on your own terms how to map out your organization’s transformation journey through various interactive presentation formats, including: 

  • Industry-focused sessions  
  • Demos  
  • Panels and roundtable discussions  
  • Now Learning skill-building sessions (not available in all regions—check your Library)  
  • CreatorCon app-building sessions 
  • Customer-led sessions 
  • Partner-led sessions

Not-to-be-missed thought-provoking sessions shed a spotlight on today’s most pressing issues and trends. Presented from a big-picture lens, these sessions delve beyond innovation to highlight the human experience. They include:

  • Training for underserved talent 
  • The Great Resignation: Meeting the needs of the marketplace 
  • The Great Reshuffle: What’s happening in the industry 
  • Putting the G in ESG: What does transparent and trustworthy mean in practice?


Let’s go!

Ready to explore new ideas, expand your knowledge, and accelerate your digital transformation journey? Register today if you haven’t already. It’s free. Select your region and start viewing sessions.

Stay in the know by following us on Twitter: @HelloKnowledge and @servicenow #Know22. And participate in our social media contests for a chance to win cool prizes. 

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Topics

  • Uncertain times: man standing in front of open laptop looking out a window
    AI and Automation
    4 ways to future-fit your business to thrive in uncertain times
    Uncertain times are often a catalyst for important innovations. Find out four tech trends that are resonating with ServiceNow customers.
  • Disability pride flag with 5 ServiceNow employees representing the 5 stripes
    Culture
    Raising awareness through the disability pride flag
    Did you know there’s a disability pride flag? Watch a video of five ServiceNow employees' stories in honor of International Day of Persons with Disabilities.
  • Digitizing customer experience: woman looking at a smartphone
    Customer Experience
    3 benefits of digitizing the customer experience
    Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate. Find out why and the benefits.

Trends & Research

  • 2022 Gartner Magic Quadrant for IT Service Management Platforms
    IT Management
    A Magic Quadrant Leader in ITSM Platforms for ninth year in a row
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service

Year