• 3 boomerang employees who returned to ServiceNow
    Returning to ServiceNow: Insights from 3 boomerang employees
    September 28, 2023
  • Intelligence in business: group of workers with laptops and smiles
    Now on Now
    How ServiceNow brings intelligence to every corner of the business
    September 27, 2023
  • Health and safety: 2 workers in hard hats examining a facility
    Crisis Management
    ServiceNow acquires Enable tech to improve health and safety management
    September 26, 2023
  • Humans in the loop: woman holding phone against neon-lit background
    AI and Automation
    Put humans in the loop to generate real value from generative AI
    September 25, 2023
  • Work-study program student Jasmine M. with ServiceNow employee Albert O.
    Work-study program offers high schoolers a start in tech
    September 22, 2023
  • Generative AI capabilities: man in glasses looking intently at open laptop
    Now on Now
    How ServiceNow is using generative AI capabilities across its operations
    September 21, 2023
  • Vancouver release: Put AI to work with the Now Platform
    Now Platform
    Meet the Now Platform Vancouver release: GenAI, security, and agility
    September 20, 2023
  • Get started with generative AI: group of workers in discussion around a conference table
    AI and Automation
    Quickly get started with generative AI on the Now Platform
    September 20, 2023
  • Job growth: 4 Indian workers in conversation around a table
    A test of skills: India’s job growth opportunity with AI
    September 18, 2023
  • Unidos Heritage Month: 3 ServiceNow employees celebrating Hispanic heritage
    United in celebrating Hispanic heritage
    September 14, 2023
  • Partner ecosystem: Erica Volini presenting at the 2023 Global Partner Ecosystem Summit
    Fueling momentum in the ServiceNow partner ecosystem
    September 13, 2023
  • Innovation trends: man and woman writing on sticky notes on glass window
    AI and Automation
    6 innovation trends and what they mean for your business
    September 12, 2023
  • Data control: 2 workers in a warehouse holding tablet devices
    IT Management
    Cloud data control: Introducing the OpenTelemetry Arrow Project
    September 12, 2023
  • Customer centricity: 2 workers in conversation over a device
    IT Management
    3 ways customer centricity can help technology service providers
    September 11, 2023
  • 2 women engineers at ServiceNow
    Empowering women engineers in India
    September 08, 2023
  • Put GenAI to work: 2 workers looking at graphs and data on 2 computer monitors
    AI and Automation
    Special report: Putting GenAI to work in the enterprise
    September 07, 2023
  • Employee portal: woman celebrating at her desk while looking at a tablet
    Now on Now
    Reinventing an employee portal—a reason to dance
    September 06, 2023
  • AI in field service: 2 field workers looking at a laptop screen in front of windmills
    Customer Experience
    AI in field service: Using technology in the service of people
    September 05, 2023
  • 3 ServiceNow employees who work to improve customer support
    Now on Now
    Using generative AI to improve customer support
    August 31, 2023
  • 2 system administrators looking at a tablet in a server room
    Closing the tech talent gap for system administrators
    August 30, 2023
  • Promise of innovation: phone in foreground showing real-time picture of city in background
    AI and Automation
    Delivering on the promise of innovation: A chat with ServiceNow and EY
    August 29, 2023
  • Low-code: man with earphones working on a laptop
    Application Development
    3 reasons to embrace low-code
    August 25, 2023
  • AI and automation: man and woman looking at a tablet in office overlooking Harbor Bridge
    AI and automation: Unlocking job opportunities for Australia’s economy
    August 24, 2023
  • Future of digital learning: Woman wearing a virtual reality headset while 3 others look on
    Employee Experience
    Extended reality: The future of digital learning
    August 23, 2023
  • Man and woman looking at computer screen in an office
    IT Management
    Deliver value through GBS experiences
    August 22, 2023
  • 4 ServiceNow employees who create innovative apps
    Innovative apps from the inside out
    August 18, 2023
  • One good reason: Ukrainian refugees in front of a huge snowman
    Customer Stories
    One good reason: Why a Wisconsin family welcomed Ukrainian refugees
    August 17, 2023
  • Frictionless banking: Bank teller helping customers
    Financial Services
    3 ways to cultivate frictionless banking experiences
    August 16, 2023
  • Employee growth and development: 2 workers discussing what’s on a computer screen
    Employee Experience
    4 ways to master employee growth and development with AI
    August 15, 2023
  • What it’s like to be a ServiceNow intern: 4 interns
    What it’s like to be a ServiceNow intern
    August 10, 2023
  • Business continuity: group of workers around a conference table
    Cybersecurity and Risk
    Expert viewpoint: Prioritizing business continuity
    August 09, 2023
  • Connected ecosystem: group of businesspeople at a conference
    IT Management
    How a connected ecosystem can drive growth and lower costs
    August 08, 2023
  • 6 shots of ServiceNow employees
    What makes ServiceNow employees stay?
    August 03, 2023
  • Source-to-pay: group of workers with devices collaborating
    Employee Experience
    Source-to-Pay Operations: The key to cutting costs and boosting satisfaction
    August 02, 2023
  • Risk-readiness and organizational resilience: 3 workers collaborating in an office
    Cybersecurity and Risk
    Survey: Risk-readiness leads to organizational resilience
    July 31, 2023
  • Generative AI trust: woman intently working at computer
    AI and Automation
    5 considerations for building generative AI trust
    July 27, 2023
  • Helping veterans: man in camo uniform chatting with civilian woman in an office
    Helping veterans embrace tech careers
    July 26, 2023
  • Government CX: government workers greet citizens
    For the people: Improving government CX
    July 25, 2023
  • hyperautomation strategy: back of a woman in a circle of young workers
    AI and Automation
    Why a hyperautomation strategy requires upskilling workers
    July 21, 2023
  • Taylor B., Lauren P., and Michael D., graduates of the ServiceNow Finance Development Rotation Program
    Roadmap to success: ServiceNow Finance Development Rotation Program
    July 20, 2023
  • How we use ServiceNow tech internally: 3 workers collaborating
    Now on Now
    Customer zero: 4 ways we use ServiceNow tech internally
    July 18, 2023
  • Microsoft Teams apps: woman with headphones smiling at two computer monitors in front of her
    IT Management
    ServiceNow is the Microsoft Teams Apps & Solutions Partner of the Year
    July 17, 2023
  • #1 in ITSM, AIOps and IT Operations Market Share: Organizations around the world count on ServiceNow in times of change.
    IT Management
    ServiceNow is No. 1 for AIOps, IT operations, and IT service management categories by market share
    July 13, 2023
  • ServiceNow named a Visionary in the 2023 Gartner Magic Quadrant for Application Performance Monitoring (APM) and Observability
    IT Management
    ServiceNow is a Visionary in the Gartner Magic Quadrant for Application Performance Monitoring and Observability 
    July 12, 2023
  • Overcoming operational challenges: woman holding marker talks to 3 co-workers
    AI and Automation
    4 ways CIOs can overcome critical operational challenges
    July 11, 2023
  • Service Graph Connector: overhead shot of workers collaborating
    IT Management
    New Service Graph Connector brings open-source data to the workspace
    July 06, 2023
  • Forrester Wave Leader 2023: Low-Code Development Platforms for Professional Developers
    Application Development
    ServiceNow recognized as a Leader in low-code innovation
    July 06, 2023
  • AIOps platforms: 3 workers looking at a monitor
    IT Management
    ServiceNow named a Leader in process-centric AIOps platforms
    July 05, 2023
  • Preventing customer outages: 3 photos of Ash U., director of account escalation engineering at ServiceNow
    Now on Now
    Meet Ash: Preventing customer outages head-on
    June 30, 2023
  • Observability platform: two men looking at a tablet
    IT Management
    Q&A: The importance of an end-to-end observability platform
    June 29, 2023
  • ITSM tool: ServiceNow - The Leader in IT Service Management
    IT Management
    Users rate ServiceNow ITSM tool as a game changer
    June 28, 2023
  • Strategic portfolio management framework: 3 workers collaborating
    IT Management
    4 ways a strategic portfolio management framework can streamline success
    June 27, 2023
  • Software security with a BSIMM app: 3 ServiceNow employees
    Now on Now
    Building better software security with a BSIMM app
    June 23, 2023
  • manufacturing production: two workers in hard hats looking at a piece of machinery
    Protecting manufacturing production in turbulent times
    June 22, 2023
  • improve insurance experiences: insurance agent examining damage to a car
    Financial Services
    ServiceNow and Guidewire collaborate to improve insurance experiences
    June 21, 2023
  • technology risk: smiling woman on couch holding a credit card, looking at a laptop
    Financial Services
    Why banks need to unify technology, risk, and security
    June 20, 2023
  • healthcare efficiency: nurse with patient in MRI machine with doctor and tech looking at a computer screen in the foreground
    4 ways to enhance healthcare efficiency
    June 15, 2023
  • DEI data: Black woman looking at a smartphone while blurred people walk behind her
    Using DEI data to maintain momentum
    June 14, 2023
  • Generative AI self-service: smiling man working on a laptop
    AI and Automation
    ServiceNow extends generative AI to self-service experiences
    June 13, 2023
  • 3 First Generation Professionals: Chris R., Andrew B. (with Chuck T.), and Yolanda I.
    First Generation Professionals share career obstacles and triumphs
    June 09, 2023
  • Protect data: man with headphones typing on a laptop with computer screens in the background
    Cybersecurity and Risk
    4 ways Australians can use AI to protect data
    June 07, 2023
  • Digital transformation in healthcare for nurse retention: smiling nurses walking
    DEI data benefits: Engaging the business
    June 06, 2023
  • Fortune 500 2023
    ServiceNow joins the prestigious Fortune 500 list
    June 05, 2023
  • Digital transformation in healthcare for nurse retention: smiling nurses walking
    Boosting nurse retention through digital transformation in healthcare
    June 02, 2023
  • Artifacts of pride: 3 ServiceNow employees
    Showcasing artifacts of pride
    June 01, 2023
  • Knowledge 2023 takeaways: a group of women raising their hands
    4 takeaways from Knowledge 2023
    May 31, 2023
  • DEI data analytics: group of diverse workers in conversation
    Using DEI data analytics to know where we are and to strategize
    May 30, 2023
  • ServiceNow Devvies App of the Year Contest – innovative apps
    Application Development
    ServiceNow Devvies showcases innovative apps built on the Now Platform
    May 19, 2023
  • Wide view of thousands of people seated to hear the Knowledge 2023 keynote
    Knowledge 2023 keynote recap: Putting yes to work
    May 18, 2023
  • 2023 Worldwide Partner Award Winner: 3 duos of people shaking hands
    Now Platform
    Meet the 2023 ServiceNow Worldwide Partner Award winners
    May 17, 2023
  • Helping nonprofits: group of volunteers packing boxes and sorting clothes
    Now Platform
    Introducing ServiceNow.org: Helping nonprofits fulfill their missions
    May 16, 2023
  • Finance and supply chain: man in hard hat among shipping containers talking into walkie-talkie
    Now Platform
    Finance and supply chain meet ServiceNow workflows
    May 16, 2023
  • Greater good: people holding a globe, hard-hatted workers in front of windmill, smiling woman in wheelchair, 2 woman volunteers at a river
    Creating a more sustainable and equitable world for the greater good
    May 16, 2023
  • Generative AI: man standing holding an open laptop surrounded by computer screens
    AI and Automation
    Unleash the possibilities of generative AI with ServiceNow
    May 16, 2023
  • Skills of the future: young woman raises hand in training session
    AI and the skills of the future
    May 16, 2023
  • Welcome to Knowledge 2023: Chuck Tomasi, Sr. developer advocate, ServiceNow
    Welcome to Knowledge 2023!
    May 15, 2023
  • ESG success: two businessmen chatting on an interior balcony
    Cybersecurity and Risk
    Setting up ESG success: Experts weigh in
    May 10, 2023
  • ESG reporting: businesswoman standing against an ivy-laced background looking out a window
    Cybersecurity and Risk
    Moving the Needle on ESG Reporting
    May 09, 2023
  • Optimize cloud operations: group of workers collaborating
    Now on Now
    How to optimize cloud operations in Microsoft Azure
    May 08, 2023
  • Sustainability: ServiceNow employees Tony K. and Andy M. celebrating our Earth
    Meet 2 ServiceNow employees who embody sustainability
    May 04, 2023
  • Citizen development governance: woman working on a laptop in her home
    Application Development
    Citizen development governance: 3 steps to success
    May 03, 2023
  • ESG technology: green surrounding a river, woman smiling, 2 government employees in conversation
    Cybersecurity and Risk
    Survey says ESG technology drives results
    May 02, 2023
  • Asian Pacific Islander Heritage Month: Patrick T., Christian O., Raana C.
    Using our voices to combat prejudice and stereotypes
    May 01, 2023
  • Customer service value chain: 2 men shaking hands while a woman looks on
    Customer Experience
    Unifying the customer service value chain
    April 27, 2023
  • Transformation accelerated: four government workers gathered around a tablet
    Transformation accelerated in government means trust accelerated
    April 26, 2023
  • Tech worker myths: young woman in glasses looking at a screen
    Busting 3 tech worker myths
    April 25, 2023
  • AI in knowledge management: Woman leading discussion in a conference room while workers look on
    AI and Automation
    The evolving role of AI in knowledge management
    April 24, 2023
  • Work-life balance: three ServiceNow employees
    How ServiceNow leaders support employees’ work-life balance and growth
    April 21, 2023
  • Competition for talent: 2 workers with laptops seated at tables, facing each other, divided by a wall
    Employee Experience
    Using real-time data and insights in the competition for talent
    April 19, 2023
  • OpenTelemetry project: group of workers hovers over tablet on conference table
    IT Management
    Lightstep from ServiceNow deepens commitment to OpenTelemetry project
    April 18, 2023
  • IT asset management strategy: 3 workers in front of a desk looking at a tablet
    IT Management
    Rethinking your IT asset management strategy
    April 17, 2023
  • Prioritizing ESG: A worker walking through a solar farm
    Cybersecurity and Risk
    Prioritizing ESG across the enterprise
    April 14, 2023
  • Culture of observability: overhead shot of six workers looking at a tablet on a conference table
    IT Management
    Developing a culture of observability
    April 13, 2023
  • Strategic partnerships: Group of diverse workers gathered in a conference room
    Driving equity and inclusion through strategic partnerships
    April 12, 2023
  • Customer-centric approach: ServiceNow employees Rahul J., Sumeet M., Arijit D., and Virag S.
    From Hyderabad to Utah: Ensuring a customer-centric approach
    April 11, 2023
  • ServiceNow and GivePower: Kenyan boy drinking water out of his hands
    ServiceNow partners with GivePower to provide clean water to Kenya
    April 10, 2023
  • Satisfying customer journeys: two women pulling suitcases through an airport
    Customer Experience
    Helping airlines create satisfying customer journeys
    April 07, 2023
  • Agility through observability: four workers staring at a graph on a large screen
    IT Management
    Gain agility through observability
    April 06, 2023
  • ServiceNow: THE Leder in Low-Code Development Platforms
    Application Development
    Users have spoken: ServiceNow leads in low-code, no-code development
    April 05, 2023
  • Fortune 100 Best Companies to Work For 2023
    Why ServiceNow is among Fortune’s 100 Best Companies to Work For (again)
    April 04, 2023
  • Global regulations: four workers in discussion around a circular table in a high-rise building
    Now on Now
    Getting ahead of global regulations
    April 03, 2023
  • ServiceNow employee and breast cancer warrior Kathia G.
    How ServiceNow supports employee diagnosed with breast cancer
    March 31, 2023
  • Automated issue response: smiling woman with headset on in front of a computer monitor at an office
    IT Management
    3 benefits of automated issue response
    March 30, 2023
  • Career shift: two women in conversation at a table in an office
    Automation is opportunity for a career shift into tech
    March 29, 2023
  • Operational excellence strategy: a women’s rowing team on the water
    Cybersecurity and Risk
    A 6-step operational excellence strategy
    March 28, 2023
  • Process mining: 3 workers in discussion over a conference table
    Now on Now
    Why process mining is a game changer for process optimization
    March 27, 2023
  • ServiceNow employee Sri R. displaying his GO Award and company swag
    Meet Sri: Doing his best work at ServiceNow
    March 24, 2023
  • Intelligent digital platform: 2 workers in conversation over what appears on a tablet
    Now Platform
    Modern organizations need an intelligent digital platform
    March 23, 2023
  • Now Platform Utah release: Arches National Park, Grand County, Utah
    Now Platform
    Welcome to the Now Platform Utah release!
    March 22, 2023
  • HR digital transformation: 3 employees collaborate over a conference table
    Employee Experience
    3 ways to supercharge HR digital transformation
    March 21, 2023
  • ERP workflows: 2 co-workers looking at and pointing to a laptop
    Employee Experience
    How prebuilt ERP workflows tame unruly source-to-pay operations
    March 20, 2023
  • Kristin R., empowering girls with tech and robotics
    Meet Kristin: Empowering girls with tech and robotics
    March 17, 2023
  • Supply chain resilience: 2 workers in hard hats looking at a laptop in front of shipping containers
    Customer Experience
    Boosting supply chain resilience and supplier relations
    March 16, 2023
  • Great customer service meets AI: woman smiling while working on a laptop
    Customer Experience
    When great customer service meets AI (in Australia!)
    March 15, 2023
  • Robotic process automation: man smiling at laptop in a home office
    Now on Now
    How robotic process automation (RPA) streamlines data integration
    March 14, 2023
  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
    March 13, 2023
  • Citizen development in the C-suite: Jacqui Canney and Gina Mastantuono
    Now on Now
    Citizen development in the C-suite: The new frontier
    March 10, 2023
  • Rainbow Fortune star logo: World’s Most Admired Companies
    Why ServiceNow is one of the World’s Most Admired Companies (again!)
    March 09, 2023
  • Women at ServiceNow: 5 employees
    Women at ServiceNow: Equity, belonging, and International Women’s Day
    March 08, 2023
  • Technology optimization: man sitting on sofa looking at tablet in hands
    IT Management
    4 ways technology optimization can elevate service operations
    March 07, 2023
  • AI-powered chatbots: A hand holds a mobile phone with an AI chatbot conversation displayed.
    AI and Automation
    New AI-powered chatbots heighten need for a service management platform
    March 03, 2023
  • Zero touch mobility: closeup of a hand holding a mobile phone
    Now Platform
    Built on ServiceNow Q&A: Samsung SDS Zero Touch Mobility
    March 02, 2023
  • Equity and gender equality: 3 women who work at ServiceNow
    Embracing equity and gender equality
    March 01, 2023
  • Cyber resilience: woman in front of open laptop smiling at person sitting across the desk from her
    Cybersecurity and Risk
    Australian cyber resilience: How to keep your customers from leaving
    February 28, 2023
  • AI in the contact center: smiling male worker wearing headset in front of open laptop
    Customer Experience
    3 benefits of AI in the contact center
    February 24, 2023
  • Celebrating Black History Month: 3 ServiceNow employees holding rich artifacts
    Celebrating Black History Month with rich artifacts
    February 23, 2023
  • Daniela S., ServiceNow employee and a former refugee who started a tech career later in life
    Meet Daniella: A former refugee who started a tech career later in life
    February 22, 2023
  • Digital innovation: three workers looking at a computer monitor
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty
    February 21, 2023
  • Knowledge-sharing culture: man and woman smile at computer monitor on desk
    Now on Now
    Why a knowledge-sharing culture can be a competitive differentiator
    February 17, 2023
  • Skilled tech workers: female typing on laptop with feet on desk where two computer monitors display code
    The hidden key to finding skilled tech workers
    February 16, 2023
  • Government customer experience: Parliament building in Victoria, Australia
    How Australia can elevate government customer experience
    February 15, 2023
  • Financial services organizations: woman stands in front of ATM looking at a banking mobile app on her phone
    Financial Services
    3 ways to future-fit financial services organizations
    February 10, 2023
  • Infrastructure visibility: woman smiling at her open laptop
    IT Management
    6 steps to better infrastructure visibility
    February 09, 2023
  • Mitigate cyberthreats with AIOps: man in an office working on a laptop
    Cybersecurity and Risk
    Mitigate cyberthreats automatically with AIOps
    February 08, 2023
  • ServiceNow Knowledge: two businesspeople chatting in a crowd
    4 reasons to say yes to ServiceNow Knowledge 2023
    February 07, 2023
  • Total experience: Group of co-workers gathered around table with open laptop 
    Customer Experience
    Total experience: Today’s top business multiplier
    February 02, 2023
  • Accelerate time to value: Businessman sitting outside in a city looking at open laptop
    Now Platform
    How ServiceNow Impact helps businesses accelerate time to value
    February 01, 2023
  • Visibility to tame digital elephant: 2 Indian workers outdoors looking at laptop
    Using better visibility to tame India’s ‘digital elephant’
    January 31, 2023
  • Government digitization: Department of Labor building
    Customer Stories
    How the Department of Labor models government digitization
    January 30, 2023
  • Data privacy: woman unlocking phone in front of open laptop
    Cybersecurity and Risk
    How data anonymization can strengthen data privacy
    January 27, 2023
  • Digital trust in government: people gathered in front of India government buildings
    India spotlight: 4 ways to build digital trust in government
    January 26, 2023
  • Nontraditional talent: woman in a cowboy hat sitting on stage looking at laptop
    Why IT services companies need to hire nontraditional talent
    January 25, 2023
  • ServiceNow Research at EMNLP 2022
    ServiceNow Research attends EMNLP 2022
    January 25, 2023
  • Opportunities in global uncertainty: sun shining through clouds over waves
    AI and Automation
    Special report: Finding the opportunities in global uncertainty
    January 24, 2023
  • 3 citizen developers at ServiceNow: Jason M., Madhu B., Sushil K.
    Now on Now
    How citizen developers cook up innovation
    January 20, 2023
  • Americas Advisory Council to help solve complex business challenges: Edwin Bennett, Joan Wainwright, Arun Nayar
    New Americas Advisory Council to help solve complex business challenges
    January 18, 2023
  • Reimagining the partner experience: 2 seated workers shaking hands in front of an open laptop
    Now Platform
    Reimagining the partner experience to drive mutual growth
    January 17, 2023
  • Gartner Magic Quadrant Enterprise Low-Code Application Platforms
    Application Development
    A Magic Quadrant™ Leader in Low-Code Application Platforms for third year
    January 17, 2023
  • Best Workplaces for Parents: ServiceNow employees with their families
    What makes ServiceNow one of the Best Workplaces for Parents
    January 13, 2023
  • Elevating telecom service delivery: telecom worker in hard hat working on wires
    Elevating telecom service delivery: A chat with industry experts
    January 12, 2023
  • ServiceNow: Glassdoor Best Places to Work 2023
    Glassdoor: ServiceNow is still one of the Best Places to Work
    January 11, 2023
  • What does ServiceNow do? 7 employees
    What does ServiceNow do?
    January 06, 2023
  • Global business services: 3 co-workers gathered around a laptop screen
    IT Management
    Boosting efficiency with global business services
    January 05, 2023
  • Digitizing employee experience: group of 4 workers gathered around a conference table
    Customer Stories
    Digitizing employee experience helps National Australia Bank stay ahead
    January 04, 2023
  • Detection engineering: 3 ServiceNow employees share their stories.
    Now on Now
    How Microsoft Dynamics helped us fix a leaky CRM bucket
    January 03, 2023
  • 3 boomerang employees who returned to ServiceNow
    Returning to ServiceNow: Insights from 3 boomerang employees
    Watch as three boomerang employees share their stories about why they came back to ServiceNow and how they’re excelling both personally and professionally.
  • Intelligence in business: group of workers with laptops and smiles
    Now on Now
    How ServiceNow brings intelligence to every corner of the business
    The ServiceNow platform provides intelligence in three areas to continuously drive improvement across the enterprise: experience, speed, and decisions.
  • Health and safety: 2 workers in hard hats examining a facility
    Crisis Management
    ServiceNow acquires Enable tech to improve health and safety management
    ServiceNow-acquired Enable technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions. Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people
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