6 innovation trends and what they mean for your business

  • Rob Palmer
  • Solutions
  • AI and Automation
  • 2023
September 12, 2023

Innovation trends: man and woman writing on sticky notes on glass window

In my conversations with the ServiceNow partner community, there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid speed of innovation and change? My answer is simple: To truly innovate, you have to understand the trends behind the innovation.

ServiceNow recently collaborated with Harbor Research to scan the global marketplace. We wanted to understand the widespread digital transformation and rapid technology shifts that are fueling growth—and driving significant complexities—for organizations.

I’m happy to announce the release of our inaugural innovation trends report. We’ve uncovered six key technology trends that will affect the ways organizations reimagine work, processes, and value creation.

The report also highlights the implications of cloud computing and AI, and how they’ve revolutionized resource creation and management. Let’s face it, as the digital landscape shifts, new technologies emerge—and so do opportunities to enable growth.

With that in mind, let’s look at the six innovation trends we found and what they mean for your business:

1. Exponential innovation

Every new technology is a building block to the next innovation, but organizations can’t future-proof technology on their own. They need partners to help them bring cutting-edge solutions to market.

2. Shared data architectures

Siloed data architectures are no longer sufficient for the volume of data coming into the enterprise. Data architectures will have to be restructured into open systems for more proactive insights and faster time to value.

3. Automation technologies

AI, machine learning, and automation-driven algorithms are leading forces in the world of work. By integrating smart sensors, machines, and information systems, organizations can create a “digital nervous system” that makes work autonomous and drives better decisions.

4. New modes of work with the right tools

Companies are no longer bound by four walls—they’re distributed ecosystems. Organizations can use intelligent automation to build apps that work across multiple clouds while easing development complexity.

5. Any user as a developer

As software becomes increasingly complex, organizations need to make application development more accessible. With a low-code platform, any individual at any skill level can become a developer and build products and solutions. This can in turn help reduce overall costs and increase value.

6. Expansive partner networks

Scalable partner networks help enterprises effectively manage the rapidly evolving scope of distributed workforces, technologies, and applications. Harbor Research found that more than 50% of data needed for optimization will come from outside an organization.

Partnerships are critical to help organizations extend value through knowledge, relationship sharing, and co-creating net-new solutions for unique customer needs.

All six trends are vital for the ServiceNow partner ecosystem as we work toward continued success, growth, and innovation together. By combining a single platform that can orchestrate the entire technology chain with the thought leadership and intellectual property of our partners, the opportunities are truly endless.

Check out the full innovation trends report. It includes partner case studies on how we’re addressing our joint customers’ most pressing challenges in each of the six areas.

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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