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SOLUTIONS AREAS

  • Customer experience
  • Technology excellence
  • Employee experience
  • Operating excellence
  • Hyperautomation and low code
  • Industry solutions
  • Value acceleration

SOLUTIONS

Customer experience

Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.

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SOLUTIONS

  • Overview
  • Enterprise CX

SOLUTIONS

Technology excellence

Embrace speed and agility through automation. Differentiate your business with the secure and resilient delivery of technology.

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SOLUTIONS

  • Overview
  • Automated service ops

SOLUTIONS

Employee experience

Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes, and technology.

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SOLUTIONS

  • Overview
  • Employee productivity

SOLUTIONS

Operating excellence

Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

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SOLUTIONS

  • Overview
  • Global business services

SOLUTIONS

Hyperautomation and low code

Build apps faster with low code. Embrace hyperautomation to modernize and innovate across the enterprise.

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SOLUTIONS

  • Overview
  • Low-code app development
  • Automation and integration

Industries

INDUSTRIES

  • Education
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail
  • Service Providers
  • Telecommunications, Media, and Technology

ServiceNow Impact

Speed ROI with ServiceNow Impact. Get a personalized value acceleration solution that boosts your expertise and transforms your digital journey.

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  • ServiceNow Impact

Customer experience

Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.

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Empower the whole company to serve the customer

Automate and streamline work across the enterprise. Unite people, systems, and processes to exceed customer expectations.

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Technology excellence

Embrace speed and agility through automation. Differentiate your business with the secure and resilient delivery of technology.

Learn More

Automate and optimize technology service operations

Reimagine always-on technology services. Automate service operations to enhance productivity and give employees a superior work experience.

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Employee experience

Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes, and technology.

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Boost employee productivity and engagement

Connect your employees across digital channels. Simplify how they get service, support, and information so they can do their best work from anywhere.

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Operating excellence

Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

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Drive efficiencies through global business services

Move global business services up the value chain to expand scope and scale. Automate end-to-end process flows, integrations, and back-end systems.

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Hyperautomation and low code

Build apps faster with low code. Embrace hyperautomation to modernize and innovate across the enterprise.

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ServiceNow Impact

Speed ROI with ServiceNow Impact. Get a personalized value acceleration solution that boosts your expertise and transforms your digital journey.

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Featured Capabilities

  • Admin Center
Illustration of employee benefiting from digital IT workflows

Accelerate innovation with low-code app dev

Spark innovation with more creators and less complexity. Empower citizen developers with low-code tools for building apps at scale.

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Automate and connect anything to ServiceNow

Transform manual tasks and mundane work into digital workflows. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results.

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All Products and Solutions

Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.

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Education

Modernize learning to create amazing experiences for all.

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Education

Modernize learning to create amazing experiences for all.

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Energy and Utilities

Automate critical operations to provide highly available, reliable services.

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Healthcare and Life Sciences

Deliver better outcomes now and into the future with health IT.

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Featured Products

  • Healthcare and Life Sciences Service Management

Government

Enable better decision-making to deliver optimized government services.

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Featured Products

  • Public Sector Digital Services

Financial Services

Create seamless experiences for customers and agents with compliance.

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Featured Solutions

  • Financial Services Operations

Manufacturing

Set a new standard for manufacturing with truly connected operations.

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Featured Products

  • Manufacturing Connected Workforce
  • Operational Technology Management

Retail

Digitize and automate workflows to enhance the customer experience, online and in-store.

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Service Providers

Develop innovative solutions with a modern service provider platform.

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Telecommunications, Media, and Technology

Scale and support operations with end-to-end digital workflows.

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Featured Products

  • Order Management for Technology Providers
  • Technology Provider Service Management
  • Telecommunications Network Inventory
  • Telecommunications Service Management
  • Telecommunications Service Operations Management

WORKFLOWS

  • IT Workflows
  • Employee Workflows
  • Customer Workflows
  • Creator Workflows
  • All Products and Solutions

PRODUCTS

IT Workflows

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernize operations to transform your business.

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PRODUCTS

  • Overview of IT Workflows
  • IT Service Management
  • IT Operations Management
  • Strategic Portfolio Management
  • IT Asset Management
  • Enterprise Asset Management
  • Security Operations
  • Governance, Risk, and Compliance
  • Telecommunications Service Operations Management
  • Operational Technology Management

FEATURED SOLUTIONS

  • Employee portal
  • ESG solutions

PRODUCTS

Employee Workflows

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

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PRODUCTS

  • Overview of Employee Workflows
  • HR Service Delivery
  • Workplace Service Delivery
  • Legal Service Delivery
  • Procurement Service Management
  • Supplier Lifecycle Management

FEATURED SOLUTIONS

  • Employee portal
  • Employee journeys
  • Digital workplace services
  • ESG solutions

PRODUCTS

Customer Workflows

Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

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PRODUCTS

  • Overview of Customer Workflows
  • Customer Service Management
  • Field Service Management
  • Financial Services Operations
  • Telecommunications Service Management
  • Order Management
  • Order Management for Technology Providers
  • Order Management for Telecommunications
  • Technology Provider Service Management
  • Healthcare and Life Sciences Service Management
  • Public Sector Digital Services

FEATURED SOLUTIONS

  • ESG solutions
  • Vaccine management

PRODUCTS

Creator Workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

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PRODUCTS

  • Overview of Creator Workflows
  • App Engine
  • Automation Engine
  • Integration Hub
  • Manufacturing Connected Workforce
  • ServiceNow App Store

Featured Solutions

  • ESG solutions
  • Citizen development program
  • All Products and Solutions

IT Workflows

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernize operations to transform your business.

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FEATURED SOLUTIONS

  • Employee portal
  • ESG solutions
Illustration of employee benefiting from digital IT workflows

IT Service Management

Transform the impact, speed, and delivery of IT. Provide resilient services that increase productivity and create amazing experiences wherever your employees work.

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FEATURED CAPABILITIES

  • Change and Release Management
  • Virtual Agent chatbot
  • Predictive Intelligence machine learning
  • Workforce Optimization
  • Process Optimization

IT Operations Management

Deliver proactive digital operations with AIOps. Use insights and automation to predict issues, reduce user impact, and streamline resolutions.

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FEATURED CAPABILITIES

  • Discovery
  • Service Mapping
  • Predictive AIOps
  • Cloud Management
  • CMDB

Strategic Portfolio Management

Gain the insights you need to move from strategy to business outcomes in a constantly changing world. This product was formerly known as IT Business Management (ITBM).

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FEATURED CAPABILITIES

  • Project Portfolio Management
  • Agile Development
  • Demand Management
  • Application Portfolio Management
  • Resource Management

IT Asset Management

Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk.

Learn More View Demo

FEATURED CAPABILITIES

  • Software Asset Management
  • Hardware Asset Management
  • Asset Management
  • Cloud Insights

Enterprise Asset Management

Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle.

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Security Operations

Identify, prioritize, and respond to threats faster. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents.

Learn More View Demo

Featured Capabilities

  • Security Incident Response
  • Vulnerability Response

Governance, Risk, and Compliance

Manage risk and resilience in real time. Embed risk-informed decisions into daily work across the enterprise for improved business resilience.

Learn More View Demo

Featured Capabilities

  • Business Continuity Management
  • Risk Management
  • Operational Risk Management
  • Policy and Compliance Management
  • Third-party Risk Management

Telecommunications Service Operations Management

Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with machine learning and advanced analytics.

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Operational Technology Management

Safeguard operational technology (OT) systems with digital workflows that respond quickly to threats. Improve resilience and uptime with a single system of action.

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Employee Workflows

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

Learn More

FEATURED SOLUTIONS

  • Employee portal
  • Employee journeys
  • Digital workplace services
  • ESG solutions
Illustration of anytime anywhere employee experiences

HR Service Delivery

Deliver the right experience to employees anywhere. Improve productivity by streamlining the employee service experience with intelligent workflows.

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FEATURED CAPABILITIES

  • Case and Knowledge Management
  • Employee Center
  • Enterprise Onboarding
  • Employee Journey Management
  • Now Mobile app

Workplace Service Delivery

Provide modern digital experiences for employees. Enable the new world of hybrid work and support a safe working environment.

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Legal Service Delivery

Deliver legal services for your enterprise at the speed of the business. Modernize legal operations to make faster decisions and increase productivity.

Learn More View Demo

Procurement Service Management

Connect processes end to end. Streamline procurement for employees, boost productivity, and enable work team efficiencies across the enterprise.

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Supplier Lifecycle Management

Transform the management of your suppliers with digital experiences for onboarding and collaboration.

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Customer Workflows

Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

Learn More

FEATURED SOLUTIONS

  • ESG solutions
  • Vaccine management
Illustration of a satisfied customer service professional at work

Customer Service Management

Improve service operations and engage customers. Bring front, middle, and back offices together to proactively address issues and automate common requests.

Learn More View Demo

FEATURED CAPABILITIES

  • Knowledge Management
  • Virtual Agent chatbot
  • Workforce Optimization
  • Process Optimization
  • Task Intelligence

Field Service Management

Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues.

Learn More View Demo

Featured Capabilities

  • Dispatcher Workspace
  • Dynamic Scheduling
  • Schedule Optimization
  • Inventory Management
  • Asset and Cost Management

Financial Services Operations

Unite your front, middle, and back offices. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.

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Telecommunications Service Management

Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance.

Learn MoreView Demo

Order Management

Connect the ordering lifecycle from order capture to fulfillment. Drive efficiencies and create effortless experiences for your customers.

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Order Management for Technology Providers

Streamline order management to accelerate revenue and deliver personalized experiences, all while capitalizing on everything-as-a-service (XaaS).

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Order Management for Telecommunications

Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue.

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Technology Provider Service Management

Elevate the experience for your XaaS customers with AI-powered self-service and proactive care. Make work flow across teams and the value chain.

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Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and stay focused on patients through improvements to operational performance. Increase agility across the organization.

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Public Sector Digital Services

Digitize, modernize, and speed up the delivery of government services. 

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Creator Workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

Learn More

Featured Solutions

  • ESG solutions
  • Citizen development program
Illustration of a productive professional planning, designing, and producing their own workflow application

App Engine

Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast.

Learn More View Demo

FEATURED CAPABILITIES

  • App Engine Studio
  • Studio IDE
  • Mobile app development
  • Delegated Development
  • Source Control & CI/CD

Automation Engine

Automate and connect anything to ServiceNow. Unify your approach to hyperautomation with API integration and robotic process automation.

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FEATURED CAPABILITIES

  • Automation Center​
  • RPA Hub

Integration Hub

Reduce cost and complexity for ServiceNow integrations. Quickly connect workflows to critical business systems and simplify cross-enterprise automation.

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FEATURED CAPABILITIES

  • Spokes
  • Process Automation Designer
  • Flow Designer

Manufacturing Connected Workforce

Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise.

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ServiceNow App Store

Tap into ISV innovation. Choose from 500+ certified, ready-to-use apps and integrations available now in the ServiceNow Store.

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FEATURED APPS

  • Vaccination Status
  • Safe Workplace Suite Professional
  • Vaccine Administration Management

All Products and Solutions

Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.

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Now Platform

Transform your enterprise with the Now Platform®. Simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform.

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HOW IT WORKS

  • Latest Now Platform release
  • Platform overview
  • AI and analytics
  • Developing apps
  • Cloud security
  • Integrations
  • Trust and security
  • ServiceNow Store

LATEST INNOVATIONS

  • Machine learning
  • Intelligent chatbot
  • Performance analytics
  • Configurable workspaces
  • Platform encryption

Now Platform

Built for a fast-changing world, the Now Platform® improves employee experiences and empowers your people to do their best work.

Learn More View Latest Release
Latest Now Platform release

What’s new in the Tokyo release

See how to supercharge experiences with the Now Platform Tokyo release.

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Customers

See how companies like yours make the most out of their ServiceNow investment. Explore tools and resources to drive business outcomes and achieve success faster.

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CUSTOMER SUCCESS

  • Case studies
  • Customer Success Center
  • Training and certification
  • Services
  • Extend Value

CUSTOMER SUPPORT

  • Support
  • Product documentation
  • Developer portal
  • Community

Customers

See how companies like yours make the most out of their ServiceNow investment. Explore tools and resources to drive business outcomes and achieve success faster.

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See the next-generation Now Support portal!

The Now Platform Tokyo release has arrived!

Get the support and tools you need for every step of your upgrade journey.

View Upgrade Info

Events

Discover new ways to transform the world of work and inspire innovation. Join other ServiceNow visionaries at events worldwide.

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GLOBAL EVENTS

  • Event calendar
  • World Forum
  • Knowledge 2022

VIRTUAL EVENTS

  • Live webinars
  • On-demand webinars
  • Live demos
  • Now Platform® Release Broadcast

Events

Discover new ways to transform the world of work and inspire innovation. Join other ServiceNow visionaries at events worldwide.

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ServiceNow World Forum

We’re gathering industry visionaries with a single goal. Discover simple ways to turn challenging times into new paths to innovation.

Get Details

About ServiceNow

We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

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About ServiceNow

We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

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Encouraging diverse teams to explore big ideas works. We're humbled to be a 100 Best Companies to Work For®.

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