Andre Ramsarran

Andre Ramsarran, Senior Principal Product Manager, Customer and Industry Workflows, ServiceNow

Andre Ramsarran is a senior principal product manager for industry and Customer  Workflows. He works closely with design customers and partners to drive adoption, enablement, and enhancing features for the Customer Service Management product line. His areas of focus include Workforce Optimization, Agent Experience, and Advanced Work Assignment.  

Andre’s background ranges from implementing call centers and SaaS CRM to IaaS/PaaS cloud architectures and delivering service excellence. He's passionate about the impact of technology on our daily lives and the planet. Andre enjoys moving on two wheels (bicycles and motorcycles), seeking mindfulness, and playing disc golf. 


  • A customer service rep wearing a headset jots notes in front of a computer monitor.
    Customer Experience
    Increasing the efficiency of customer service delivery
    November 02, 2021

Featured

  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    Azimuth open-source software helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses.
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    How a telecom company elevated integrated risk management and security
    When telecom company ATN International wanted to elevate its integrated risk management program, it chose the Now Platform from ServiceNow. Find out why.
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    Building a more resilient business with the Now Platform Tokyo release
    The Now Platform Tokyo release is designed to tackle complex, interconnected problems and deliver value. Find out how It helps boost business resilience.

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Topics

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