Ben Sigelman

Ben Sigelman, General Manager, Lightstep BU, ServiceNow

Ben Sigelman is the general manager of the Lightstep business unit for ServiceNow. His work and interests gravitate toward observability, especially where microservices, high transaction volumes, and large engineering organizations are involved.

Before joining ServiceNow, Ben served as co-founder and the CEO at Lightstep, co-creator of Dapper (Google’s distributed tracing system), and co-creator of the OpenTracing and OpenTelemetry projects (both part of the CNCF).


  • Unified observability: a woman holds a round mirror in front of her face
    Application Development
    The future of observability is cloud-native and unified
    October 05, 2022
  • IT troubleshooting: 2 workers sit in a server room in front of a laptop
    IT Management
    Lightstep Notebooks helps speed troubleshooting for SREs and developers
    June 27, 2022

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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