Ben Sigelman

Ben Sigelman, General Manager, Lightstep BU, ServiceNow

Ben Sigelman is the general manager of the Lightstep business unit for ServiceNow. His work and interests gravitate toward observability, especially where microservices, high transaction volumes, and large engineering organizations are involved.

Before joining ServiceNow, Ben served as co-founder and the CEO at Lightstep, co-creator of Dapper (Google’s distributed tracing system), and co-creator of the OpenTracing and OpenTelemetry projects (both part of the CNCF).

  • OpenTelemetry project: group of workers hovers over tablet on conference table
    IT Management
    Lightstep from ServiceNow deepens commitment to OpenTelemetry project
    April 18, 2023
  • Unified observability: a woman holds a round mirror in front of her face
    Application Development
    The future of observability is cloud-native and unified
    October 05, 2022
  • IT troubleshooting: 2 workers sit in a server room in front of a laptop
    IT Management
    Lightstep Notebooks helps speed troubleshooting for SREs and developers
    June 27, 2022


  • Knowledge: 2 smiling women
    5 highlights from Knowledge
    Knowledge was a fantastic time of keynote sessions, fireside chats, roundtables, and demos. Check out five highlights you may have missed.
  • ERP modernization: two co-workers smiling at an open laptop
    Now on Now
    ERP modernization: Working toward a clean core
    Enterprise resource planning (ERP) modernization is a huge undertaking. Discover three ways ServiceNow is modernizing its ERP environment.
  • Now Platform Tokyo release: Tokyo Skytree
    Now Platform
    Welcome to the Now Platform Tokyo release!
    Meet the Now Platform Tokyo release, which includes new tools and enhancements for employee experience, security, intelligence, and value realization.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
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    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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