CJ Desai

Chirantan “CJ” Desai serves as president and chief operating officer at ServiceNow.

Chirantan "CJ" Desai serves as president and chief operating officer at ServiceNow. He oversees ServiceNow products, platform, design, engineering, and cloud infrastructure. He also leads enterprisewide operations to ensure business rigor—from innovation to execution.

Prior to joining ServiceNow, CJ was president of the Emerging Technologies Division at EMC, where he had full profit and loss responsibility for emerging technology products, with a focus on launching and growing new businesses. He also held product leadership roles at Symantec and Oracle.

  • Intelligent digital platform: 2 workers in conversation over what appears on a tablet
    Now Platform
    Modern organizations need an intelligent digital platform
    March 23, 2023
  • Great experiences from ServiceNow and Zoom: man sitting at a table waving at his computer screen
    Employee Experience
    ServiceNow and Zoom expand partnership to deliver great experiences
    November 08, 2022
  • Now Platform Tokyo release: Tokyo Skytree
    Now Platform
    Welcome to the Now Platform Tokyo release!
    September 21, 2022
  • Now Platform San Diego release
    Now Platform
    Welcome to the Now Platform San Diego release!
    March 23, 2022
  • Introducing the Now Platform Rome release
    Now Platform
    Welcome to the Now Platform Rome release!
    September 16, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Now Platform
    Welcome to Quebec release!
    March 11, 2021
  • Business Continuity Management and Telecommunications Network Performance Management
    Now Platform
    Welcome to the Now Platform Paris Release!
    September 16, 2020
  • Our Now Platform includes many new technology integrations
    Crisis Management
    ServiceNow adds new innovations to Safe Workplace Suite
    July 23, 2020
  • Return to Workplace
    Crisis Management
    New contact tracing app and health screening features help bring employees back to the workplace safely
    June 18, 2020
  • Now Platform
    Introducing Now Intelligence
    March 11, 2020
  • Now Platform
    Introducing the Now Platform New York release
    September 04, 2019
  • Digital Workflows
    Work life should be like real life
    May 06, 2019
  • Now Platform
    Welcome to the Now Platform Madrid Release
    March 05, 2019
  • Telepathy
    Digital Transformation
    ServiceNow doubles down on customer experience design with acquisition of Telepathy
    September 29, 2017


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management