Dean Robison

Dean Robison is the SVP of Global Technical Support at ServiceNow.  Dean has over 20 years of experience in Silicon Valley, most recently as the Chief Customer Officer at InsideSales.com and 13 years at Salesforce with leadership roles in professional services, customer support and M&A integration.  He has an MBA from Santa Clara University and a B.S. in Systems Engineering from the United States Naval Academy.  Dean spent 10 years in uniform as an artillery officer in the United States Marine Corps.

  • Man at computer talking
    Customer Experience
    ServiceNow and Zoom prove that great customer experiences matter
    July 24, 2020
  • Introducing the Now Support mobile app
    Now Platform
    Introducing the Now Support mobile app
    May 05, 2020
  • Shot of a young woman reading papers while working on a laptop at homehttp://195.154.178.81/DATA/i_collage/pu/shoots/804608.jpg
    Crisis Management
    Planning for continuity with COVID-19
    March 25, 2020

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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