Erica Volini

Erica Volini, Senior Vice President, Partner Go-To-Market Operations, ServiceNow

Erica Volini is the senior vice president of partner go-to-market operations at ServiceNow. She helps strengthen the bridge between the value of our partner ecosystem and the power of the Now Platform. 

Before joining ServiceNow in 2021, Erica spent 23 years at Deloitte Consulting in various roles that centered on her passion for people, culture, and change. 

  • Partner ecosystem: Erica Volini presenting at the 2023 Global Partner Ecosystem Summit
    Fueling momentum in the ServiceNow partner ecosystem
    September 13, 2023
  • 2023 Worldwide Partner Award Winner: 3 duos of people shaking hands
    Now Platform
    Meet the 2023 ServiceNow Worldwide Partner Award winners
    May 17, 2023
  • Reimagining the partner experience: 2 seated workers shaking hands in front of an open laptop
    Now Platform
    Reimagining the partner experience to drive mutual growth
    January 17, 2023
  • Partner programs: 3 businesspeople with open laptops and a phone discussing work
    Now Platform
    Putting partners front and center to drive customer success
    February 24, 2022


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

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  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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