Faez Ahmed

Senior Director of Training & Certification at ServiceNow.  

Joining ServiceNow in 2010 where he has been instrumental in building the Education program from scratch. 

In 2007, he addressed the UN Commission on Science and Technology for Development in which he laid out a blueprint for solving the Digital Literacy gap that exists in the developing world. Through the programs he has established, which include setting up libraries, sewing skills and IT centres in some of the poorest parts of the world, over 20,000 have gained a source of income and thus come out of poverty. In 2019, he established the ServiceNow Veterans program in the USA and is currently working on a Digital Literacy program in the UK that will give 5000 youth a second chance in life. 

At ServiceNow, he has led teams that won Innovation and Impact awards in the Education industry and now leads the NextGen team that is focused on making the world a better place to work through innovative learning programs that break the cycle of generational poverty.


  • employee workflow solutions help remote employees stay safe 
    Careers
    How ServiceNow’s Degree Apprenticeship program is changing lives
    January 28, 2021
  • People walking
    Employee Experience
    Memorable employee experiences start with bespoke onboarding
    October 20, 2020
  • People gathered around a laptop.
    Careers
    How ServiceNow is helping to close the digital skills gap
    September 24, 2020
  • Culture
    Empowering people with the skills of tomorrow
    March 19, 2020

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year