Lara Caimi

Lara Caimi

Chief Customer and Partner Officer

“I’ve always believed that there’s nothing more important than integrity. Our customers trust us to do the right thing. We live it and earn it every day.”

Lara is ServiceNow’s Chief Customer and Partner Officer; prior to that she served as Chief Strategy Officer from 2017–2020. Earlier in her career, she was a Partner at Bain & Company and also worked with Halpern, Denny and Co.  Lara graduated from St. Olaf College, was a Fulbright Scholar, and received her MBA from Harvard Business School.

 


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    How ServiceNow Impact helps businesses accelerate time to value
    February 01, 2023
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    June 24, 2022
  • AI capabilities to help your customers
    AI and Automation
    Element AI acquisition brings better, smarter AI capabilities for customers
    November 30, 2020
  • Accenture and ServiceNow partnership brings customers digital transformation
    Now Platform
    Accenture and ServiceNow reimagine the future of business
    October 22, 2020
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    Culture
    We’re evolving our go-to-market functions to build the future with you
    July 29, 2020

Featured

  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

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    IT Management
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    Customer Experience
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  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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Topics

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