Lara Caimi

Lara Caimi

Chief Customer and Partner Officer

“I’ve always believed that there’s nothing more important than integrity. Our customers trust us to do the right thing. We live it and earn it every day.”

Lara is ServiceNow’s Chief Customer and Partner Officer; prior to that she served as Chief Strategy Officer from 2017–2020. Earlier in her career, she was a Partner at Bain & Company and also worked with Halpern, Denny and Co.  Lara graduated from St. Olaf College, was a Fulbright Scholar, and received her MBA from Harvard Business School.

 


  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    June 24, 2022
  • AI capabilities to help your customers
    AI and Automation
    Element AI acquisition brings better, smarter AI capabilities for customers
    November 30, 2020
  • Accenture and ServiceNow partnership brings customers digital transformation
    Now Platform
    Accenture and ServiceNow reimagine the future of business
    October 22, 2020
  • Man on a tablet
    Culture
    We’re evolving our go-to-market functions to build the future with you
    July 29, 2020

Featured

  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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