Lynda King, Director of Knowledge Management at ServiceNow, is a seasoned professional and expert with more than 20 years of leading Global Support Operations. She has implemented CRM technology and Knowledge Management systems including ServiceNow, Salesforce, and Clarify to improve productivity, increased customer value, increased employee engagement to deliver profit to the bottom line.
She has extensive operational experience leading Global Technical Support Operation in mission critical applications. She has demonstrated success directing cross-functional teams to meet critical project deadlines on budget in a fast paced, high growth and diverse environments. She also has an exceptional ability to thrive and remain positive and calm in high pressure situations supporting mission critical business and financial applications.
She has traveled the world and is a Certified Freedom Coach in the Cynthia James’ What Will Set You Free Program and a contributing author to a book called I CHOOSE ME by Cynthia James.