Lynda King

Lynda King

Lynda King, Director of Knowledge Management at ServiceNow, is a seasoned professional and expert with more than 20 years of leading Global Support Operations.  She has implemented CRM technology and Knowledge Management systems including ServiceNow, Salesforce, and Clarify to improve productivity, increased customer value, increased employee engagement to deliver profit to the bottom line.

She has extensive operational experience leading Global Technical Support Operation in mission critical applications.  She has demonstrated success directing cross-functional teams to meet critical project deadlines on budget in a fast paced, high growth and diverse environments.  She also has an exceptional ability to thrive and remain positive and calm in high pressure situations supporting mission critical business and financial applications.

She has traveled the world and is a Certified Freedom Coach in the Cynthia James’ What Will Set You Free Program and a contributing author to a book called I CHOOSE ME by Cynthia James.


  • ServiceNow customers enjoy improved knowledge management
    Now on Now
    Four ways to improve knowledge management using Knowledge-Centered Service
    May 15, 2020

Featured

  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    Azimuth open-source software helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses.
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    When telecom company ATN International wanted to elevate its integrated risk management program, it chose the Now Platform from ServiceNow. Find out why.
  • Business resilience: employees walking through an office
    Now Platform
    Building a more resilient business with the Now Platform Tokyo release
    The Now Platform Tokyo release is designed to tackle complex, interconnected problems and deliver value. Find out how It helps boost business resilience.

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Topics

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