Marc Lecuyer

Marc Lecuyer is responsible for leading the overall business operations and go-to-market functions for ServiceNow Canada. Prior to this role as general manager, Marc led the Canadian business for RSA Security, a division of Dell Technologies. He has more than 20 years of experience in the IT industry with an infrastructure and cyber defense background.


  • New world of work: woman sitting at table working on a laptop
    Employee Experience
    New world of work: The great re-evaluation
    March 30, 2022
  • Artificial intelligence: A man speaks into a cellphone.
    AI and Automation
    How to launch artificial intelligence in your organization
    January 21, 2022
  • Delivering an enhanced customer experience
    Customer Experience
    Enhanced customer experience: A conversation with Rogers Communications
    April 28, 2021
  • employee workflow solutions help remote employees stay safe 
    Government
    Digital transformation in government and the citizen experience
    February 16, 2021
  • Employee Experience
    What does Gen Z want at work?
    January 30, 2020
  • Employee Experience
    How can you help your team find more meaning?
    April 09, 2019

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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