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Marc Lecuyer

Marc Lecuyer is responsible for leading the overall business operations and go-to-market functions for ServiceNow Canada. Prior to this role as general manager, Marc led the Canadian business for RSA Security, a division of Dell Technologies. He has more than 20 years of experience in the IT industry with an infrastructure and cyber defense background.

  • New world of work: woman sitting at table working on a laptop
    Employee Experience
    New world of work: The great re-evaluation
    March 30, 2022
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  • Artificial intelligence: A man speaks into a cellphone.
    AI and Automation
    How to launch artificial intelligence in your organization
    January 21, 2022
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  • Delivering an enhanced customer experience
    Customer Experience
    Enhanced customer experience: A conversation with Rogers Communications
    April 28, 2021
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  • employee workflow solutions help remote employees stay safe 
    Government
    Digital transformation in government and the citizen experience
    February 16, 2021
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  • Employee Experience
    What does Gen Z want at work?
    January 30, 2020
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  • Employee Experience
    How can you help your team find more meaning?
    April 09, 2019
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Featured

  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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