Michael Cheng

Michael Cheng is the senior manager of information systems management in IT at ServiceNow. He's been focused on the collaboration and unified communications space for more than 15 years, leading large-scale deployments that affect how an organization communicates both internally and externally. 

Michael leads with the mantra, “The most important goal of any project is maximizing employee experience and productivity. When that's done well, everything else will fall into place.”