Michael Cheng

Michael Cheng, Senior Manager, Information Systems Management, IT, ServiceNow

Michael Cheng is the senior manager of information systems management in IT at ServiceNow. He's been focused on the collaboration and unified communications space for more than 15 years, leading large-scale deployments that affect how an organization communicates both internally and externally. 

Michael leads with the mantra, “The most important goal of any project is maximizing employee experience and productivity. When that's done well, everything else will fall into place.”


  • Microsoft Teams collaboration: A woman sits on a couch working on a laptop.
    Now on Now
    Why we adopted Microsoft Teams—and what others can learn from it
    February 01, 2022

Featured

  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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