Michael Cheng

Michael Cheng, Senior Manager, Information Systems Management, IT, ServiceNow

Michael Cheng is the senior manager of information systems management in IT at ServiceNow. He's been focused on the collaboration and unified communications space for more than 15 years, leading large-scale deployments that affect how an organization communicates both internally and externally. 

Michael leads with the mantra, “The most important goal of any project is maximizing employee experience and productivity. When that's done well, everything else will fall into place.”


  • Microsoft Teams collaboration: A woman sits on a couch working on a laptop.
    Now on Now
    Why we adopted Microsoft Teams—and what others can learn from it
    February 01, 2022

Featured

  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Culture
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year