Mirza Baig

Mirza Baig runs the ServiceNow service desk team, and he’s been instrumental in our drive to consumerize IT service delivery within ServiceNow. Building on our robust existing ITSM foundation—the Now Platform®, Mirza and his team have continued to raise the bar, further streamlining the IT experience for employees while driving significant increases in IT productivity.

Mirza Baig is an accomplished IT leader with over 15 years of management experience in Silicon Valley leading large, high performing teams. He’s built comprehensive global IT support service models while working across varied industries, organizations, and geographies. He’s setup enterprise project and operational groups throughout the Americas, Europe, and Asia. Mirza was a member of the Customer Advisory Board for Microsoft in Redmond reviewing O365 products. He also sat on the Lenovo Customer Council.


  • Always Be Closing finance
    Now on Now
    A Frictionless Employee Experience
    December 03, 2019

Featured

  • Learning and development: 4 ServiceNow employees
    Now on Now
    Using AI to create personalized learning and development magic
    The Now Platform powers our internal learning and development platform. Powered by AI, the new platform offers search and other personalized recommendations.
  • ServiceNow certification: RiseUp - Sarah T., developer: From feeling stuck to feeling unstoppable
    Careers
    5 reasons to consider ServiceNow training and certification
    In today’s employees’ job market, nearly every job is a tech job. Discover five reasons you may want to consider ServiceNow training and certification.
  • Career growth: 2 women employees at ServiceNow
    Careers
    Career growth opportunities for women at ServiceNow
    At ServiceNow, we’ve designed programs to spur career growth, helping employees grow themselves, their teams, and the business. Hear two women’s stories.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year