Raghu Bellamkonda

Raghu Bellamkonda, Knowledge Specialist

Raghu defines, implements, and maintains a Knowledge-Centered Support (KCS) methodology that drives knowledge capture and sharing.  He alsoengage cross functional teams as required to complete tasks, validate content and update Knowledge Base.

With over twelve years of experience, Raghu has led through different roles from TSE to Quality Lead. And, on completing KCS certification, handled different profiles/ roles such as Knowledge Centered Support (KCS) Advisor, KM Analyst, KM Technical Manager, Forums Administrator, Social Media Owner. Through current and past roles, I’ve gained experience with implementing and maintaining knowledge base systems and KM/KCS programs as well as defining strategy and requirements including those related to web site and ticketing integrations. 

Outside of work, he spends time with family, watches action/ sci-fi movies and visiting new places.  


  • Life at Now
    Giving At Now: How a long-distance connection keeps on giving
    December 10, 2019

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year