Get Started

Sheri Kahn

Sheri Kahn, VP, Customer Experience and Industry Solutions, ServiceNow

Sheri Kahn is vice president of product marketing for customer experience and industry solutions at ServiceNow. She and her team are committed to helping organizations deliver outstanding customer experiences, innovate around customer needs, and build loyalty.

An insightful and empathetic leader, Sheri previously held VP roles at Medallia, Salesforce, and Charles Schwab.

  • Customer experience: 2 girls looking at phone and smiling
    Customer Experience
    Great customer experience is easier than you think
    July 05, 2022
    Read More
  • Customer experience: A woman looks at her cellphone at a coffee shop.
    Customer Experience
    Rethinking customer experience
    January 05, 2022
    Read More
  • Driving customer experience: A man and woman smile at a computer monitor.
    Customer Experience
    Driving customer experience with connected digital workflows
    December 03, 2021
    Read More

Featured

  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year