Simon Bowker

Simon Bowker, Head of Customer Workflow Solutions, Australia & New Zealand, ServiceNow

Simon Bowker is the head of Customer Workflow solutions in Australia and New Zealand for ServiceNow. He's responsible for managing sales, strategy, and customer success for the Customer Workflow and industry solutions that drive fierce customer loyalty with connected digital workflows.

Before joining ServiceNow, Simon led financial services and strategic accounts at Adobe. He also served as the APAC AVP of marketing applications at Teradata. Prior to moving to Australia, he was the UK managing director of European SaaS startup eCircle. 


  • Customer service: woman outdoors with phone to her ear
    Customer Experience
    Streamlining customer service to eliminate wasted time on hold
    February 28, 2022
  • Australia customer service generation gap: 2 generations of workers look at a laptop at a table outdoors
    Customer Experience
    Addressing Australia’s customer service generation gap
    February 16, 2022

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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Topics

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