Product Insights


  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    September 29, 2022
  • How delivery giant Yamato uses data science: uniformed Yamato delivery worker
    Customer Stories
    Delivery giant Yamato uses data science to drive growth
    September 27, 2022
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    September 23, 2022
  • Business resilience: employees walking through an office
    Now Platform
    Building a more resilient business with the Now Platform Tokyo release
    September 22, 2022
  • Vendor management: smiling healthcare worker in lab coat sitting in front of a computer
    Customer Stories
    Banner Health streamlines vendor management across the organization
    September 20, 2022
  • 4 businessmen gathered around a life-size display of the CEO Dashboard
    Now on Now
    CEO Dashboard: A single-pane view into business performance
    September 15, 2022
  • Sustainability goals: man stretching against backdrop of Tokyo
    Customer Stories
    How empowering employees helps Asahi meet its sustainability goals
    September 13, 2022
  • Long IT security workdays: man in a conference room working by himself
    Cybersecurity and Risk
    Prevent long IT security workdays through collaboration
    September 08, 2022
  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Integrating teams, data, and processes to elevate customer loyalty
    September 07, 2022
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    September 06, 2022
  • Secure technologies for Australia's public service: Sydney Harbour Bridge
    Government
    How secure tech can improve public service delivery in Australia
    August 31, 2022
  • Automation and low-code set stage for innovation: contemplative man in front of open laptop
    Application Development
    Automation and low-code: Setting the stage for ongoing innovation
    August 30, 2022
  • NextGen Program helps underrepresented groups get tech jobs: 3 women and 1 man gathered around conference room table and laptop
    Careers
    How NextGen Program partners help underrepresented groups get tech jobs
    August 25, 2022
  • Employee engagement: group of workers in a conference room gathered around a laptop
    Employee Experience
    Turning a vision for better employee engagement into reality
    August 24, 2022
  • Technology excellence: two co-workers smiling at large Apple computer monitor
    IT Management
    Achieving technology excellence to thrive in the digital era
    August 23, 2022
  • Operational excellence: group of workers standing around a conference table
    Cybersecurity and Risk
    3 key ingredients for operational excellence
    August 17, 2022
  • Upgrading field service management
    Customer Experience
    Your guide to upgrading field service management
    August 16, 2022
  • NextGen real-world experience: 3 college students gathered around a table, one with an open laptop
    Careers
    NextGen Program empowers students in Germany with real-world experience
    August 09, 2022
  • ERP modernization: two co-workers smiling at an open laptop
    Now on Now
    ERP modernization: Working toward a clean core
    August 08, 2022
  • Risk management: IT worker in a modern data center
    Customer Stories
    Single source of truth transforms risk management for Equinix
    August 04, 2022
  • Customer digital transformation: people walking outside against a yellow backdrop
    Customer Experience
    5 ways to propel customer digital transformation
    August 02, 2022
  • Hyperautomation: yellow racecar at pit stop
    Now on Now
    An example of a hyperautomation journey
    July 26, 2022
  • Harnessing the whole organization to improve customer experience: group of office workers
    Customer Experience
    Harnessing the whole organization to create a better customer experience
    July 21, 2022
  • Knowledge base relevance: two male co-workers chat over an open laptop
    Now on Now
    4 easy ways to keep your knowledge base relevant and up to date
    July 19, 2022
  • Government security: US flag on sleeve of person sitting in front of a laptop
    Government
    Powering government security and innovation in the cloud
    July 14, 2022
  • Field service: man in hard with tablet in hands looking at power lines
    Customer Experience
    4 ways to turn field service customers into fans
    July 12, 2022
  • Vendor risk in the supply chain: feet walking on glass stairs
    Now on Now
    Taming the supply chain: Addressing vendor risks to the nth tier
    July 11, 2022
  • Customer service: woman in front of laptop staring out window
    Customer Experience
    3 ways to supercharge your customer service
    July 07, 2022
  • Cloud migration: man on an escalator going up to cloudy sky
    Now on Now
    Accelerating cloud migration to Microsoft Azure using the Now Platform
    July 06, 2022
  • Customer experience: 2 girls looking at phone and smiling
    Customer Experience
    Great customer experience is easier than you think
    July 05, 2022
  • ESG: Solar panels and greenery in the foreground of a cityscape
    Cybersecurity and Risk
    Australia spotlight: Why business leaders need to measure ESG impact
    June 28, 2022
  • The Smart Factory @ Wichita exterior
    Manufacturing
    Powering smart factories of the future
    June 14, 2022
  • Cybersecurity: man in futuristic lit-up tunnel holding tablet
    Cybersecurity and Risk
    3 ways to boost your company’s cybersecurity
    June 09, 2022
  • Customer service in financial services: woman sitting at table working on laptop with credit card in hand
    Financial Services
    Banking on change: The future of customer service in financial services
    June 08, 2022
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    June 06, 2022
  • Government service delivery: 2 workers standing, looking at what they're holding in a government building
    Government
    Modernizing service delivery for government employees and citizens
    June 02, 2022
  • Account-based marketing: man and woman working on laptops across from each other in an office
    Now on Now
    Using the Now Platform to scale account-based marketing
    May 25, 2022
  • Offboarding: Woman using smartphone outside against cityscape at dusk
    Now on Now
    Automating the employee offboarding experience
    May 18, 2022
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    May 17, 2022
  • Digitalization: view of an airplane flying overhead
    Customer Stories
    Singapore Airlines embraces digitalization to soar to new heights
    May 16, 2022
  • Business people talking in an office meeting
    Customer Stories
    4 customer stories that can help your business work better
    May 06, 2022
  • Business people talking in an office meeting
    Customer Stories
    Microsoft implements Predictive Intelligence to modernize support
    May 05, 2022
  • Business people talking in an office meeting
    Now on Now
    Reimagining training and certification: A customer zero story
    May 04, 2022
  • Employee experience: woman working on a laptop outside an office
    Employee Experience
    Employee experience: How we can tackle the Australian skills shortage
    May 02, 2022
  • Field service: Man in hard hat looking at solar panels and a tablet
    Customer Experience
    5 steps to shift from reactive to proactive field service
    April 28, 2022
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    April 27, 2022
  • Climate: close-up of a wind turbine overlooking other wind turbines
    Cybersecurity and Risk
    How the SEC’s proposed climate disclosure rules can affect your business
    April 22, 2022
  • Field service: woman wearing hard hat looking at laptop outdoors at sunset
    Customer Experience
    Field service experience could be the next business differentiator
    April 21, 2022
  • San Diego release: surfer holding a surfboard in the ocean
    Now Platform
    Resources to guide you through the Now Platform San Diego release
    April 19, 2022
  • Technology giant Fujitsu: people walking outdoors in Tokyo surrounded by tall buildings
    Customer Stories
    How tech giant Fujitsu revamped itself from inside out
    April 18, 2022
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

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