Product Insights


  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    September 29, 2022
  • How delivery giant Yamato uses data science: uniformed Yamato delivery worker
    Customer Stories
    Delivery giant Yamato uses data science to drive growth
    September 27, 2022
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    September 23, 2022
  • Business resilience: employees walking through an office
    Now Platform
    Building a more resilient business with the Now Platform Tokyo release
    September 22, 2022
  • Vendor management: smiling healthcare worker in lab coat sitting in front of a computer
    Customer Stories
    Banner Health streamlines vendor management across the organization
    September 20, 2022
  • 4 businessmen gathered around a life-size display of the CEO Dashboard
    Now on Now
    CEO Dashboard: A single-pane view into business performance
    September 15, 2022
  • Sustainability goals: man stretching against backdrop of Tokyo
    Customer Stories
    How empowering employees helps Asahi meet its sustainability goals
    September 13, 2022
  • Long IT security workdays: man in a conference room working by himself
    Cybersecurity and Risk
    Prevent long IT security workdays through collaboration
    September 08, 2022
  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Integrating teams, data, and processes to elevate customer loyalty
    September 07, 2022
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    September 06, 2022
  • Secure technologies for Australia's public service: Sydney Harbour Bridge
    Government
    How secure tech can improve public service delivery in Australia
    August 31, 2022
  • Automation and low-code set stage for innovation: contemplative man in front of open laptop
    Application Development
    Automation and low-code: Setting the stage for ongoing innovation
    August 30, 2022
  • NextGen Program helps underrepresented groups get tech jobs: 3 women and 1 man gathered around conference room table and laptop
    Careers
    How NextGen Program partners help underrepresented groups get tech jobs
    August 25, 2022
  • Employee engagement: group of workers in a conference room gathered around a laptop
    Employee Experience
    Turning a vision for better employee engagement into reality
    August 24, 2022
  • Technology excellence: two co-workers smiling at large Apple computer monitor
    IT Management
    Achieving technology excellence to thrive in the digital era
    August 23, 2022
  • Operational excellence: group of workers standing around a conference table
    Cybersecurity and Risk
    3 key ingredients for operational excellence
    August 17, 2022
  • Upgrading field service management
    Customer Experience
    Your guide to upgrading field service management
    August 16, 2022
  • NextGen real-world experience: 3 college students gathered around a table, one with an open laptop
    Careers
    NextGen Program empowers students in Germany with real-world experience
    August 09, 2022
  • ERP modernization: two co-workers smiling at an open laptop
    Now on Now
    ERP modernization: Working toward a clean core
    August 08, 2022
  • Risk management: IT worker in a modern data center
    Customer Stories
    Single source of truth transforms risk management for Equinix
    August 04, 2022
  • Customer digital transformation: people walking outside against a yellow backdrop
    Customer Experience
    5 ways to propel customer digital transformation
    August 02, 2022
  • Hyperautomation: yellow racecar at pit stop
    Now on Now
    An example of a hyperautomation journey
    July 26, 2022
  • Harnessing the whole organization to improve customer experience: group of office workers
    Customer Experience
    Harnessing the whole organization to create a better customer experience
    July 21, 2022
  • Knowledge base relevance: two male co-workers chat over an open laptop
    Now on Now
    4 easy ways to keep your knowledge base relevant and up to date
    July 19, 2022
  • Government security: US flag on sleeve of person sitting in front of a laptop
    Government
    Powering government security and innovation in the cloud
    July 14, 2022
  • Field service: man in hard with tablet in hands looking at power lines
    Customer Experience
    4 ways to turn field service customers into fans
    July 12, 2022
  • Vendor risk in the supply chain: feet walking on glass stairs
    Now on Now
    Taming the supply chain: Addressing vendor risks to the nth tier
    July 11, 2022
  • Customer service: woman in front of laptop staring out window
    Customer Experience
    3 ways to supercharge your customer service
    July 07, 2022
  • Cloud migration: man on an escalator going up to cloudy sky
    Now on Now
    Accelerating cloud migration to Microsoft Azure using the Now Platform
    July 06, 2022
  • Customer experience: 2 girls looking at phone and smiling
    Customer Experience
    Great customer experience is easier than you think
    July 05, 2022
  • ESG: Solar panels and greenery in the foreground of a cityscape
    Cybersecurity and Risk
    Australia spotlight: Why business leaders need to measure ESG impact
    June 28, 2022
  • The Smart Factory @ Wichita exterior
    Manufacturing
    Powering smart factories of the future
    June 14, 2022
  • Cybersecurity: man in futuristic lit-up tunnel holding tablet
    Cybersecurity and Risk
    3 ways to boost your company’s cybersecurity
    June 09, 2022
  • Customer service in financial services: woman sitting at table working on laptop with credit card in hand
    Financial Services
    Banking on change: The future of customer service in financial services
    June 08, 2022
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    June 06, 2022
  • Government service delivery: 2 workers standing, looking at what they're holding in a government building
    Government
    Modernizing service delivery for government employees and citizens
    June 02, 2022
  • Account-based marketing: man and woman working on laptops across from each other in an office
    Now on Now
    Using the Now Platform to scale account-based marketing
    May 25, 2022
  • Offboarding: Woman using smartphone outside against cityscape at dusk
    Now on Now
    Automating the employee offboarding experience
    May 18, 2022
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    May 17, 2022
  • Digitalization: view of an airplane flying overhead
    Customer Stories
    Singapore Airlines embraces digitalization to soar to new heights
    May 16, 2022
  • Business people talking in an office meeting
    Customer Stories
    4 customer stories that can help your business work better
    May 06, 2022
  • Business people talking in an office meeting
    Customer Stories
    Microsoft implements Predictive Intelligence to modernize support
    May 05, 2022
  • Business people talking in an office meeting
    Now on Now
    Reimagining training and certification: A customer zero story
    May 04, 2022
  • Employee experience: woman working on a laptop outside an office
    Employee Experience
    Employee experience: How we can tackle the Australian skills shortage
    May 02, 2022
  • Field service: Man in hard hat looking at solar panels and a tablet
    Customer Experience
    5 steps to shift from reactive to proactive field service
    April 28, 2022
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    April 27, 2022
  • Climate: close-up of a wind turbine overlooking other wind turbines
    Cybersecurity and Risk
    How the SEC’s proposed climate disclosure rules can affect your business
    April 22, 2022
  • Field service: woman wearing hard hat looking at laptop outdoors at sunset
    Customer Experience
    Field service experience could be the next business differentiator
    April 21, 2022
  • San Diego release: surfer holding a surfboard in the ocean
    Now Platform
    Resources to guide you through the Now Platform San Diego release
    April 19, 2022
  • Technology giant Fujitsu: people walking outdoors in Tokyo surrounded by tall buildings
    Customer Stories
    How tech giant Fujitsu revamped itself from inside out
    April 18, 2022
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.
  • How delivery giant Yamato uses data science: uniformed Yamato delivery worker
    Customer Stories
    Delivery giant Yamato uses data science to drive growth
    Maintaining operational excellence while dealing with a surge in orders is a key pillar of Yamato’s digitization strategy—one that relies on data science.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year