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Customer Experience

  • AI in field service: 2 field workers looking at a laptop screen in front of windmills
    Customer Experience
    AI in field service: Using technology in the service of people
    September 05, 2023
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  • Customer service value chain: 2 men shaking hands while a woman looks on
    Customer Experience
    Unifying the customer service value chain
    April 27, 2023
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  • Satisfying customer journeys: two women pulling suitcases through an airport
    Customer Experience
    Helping airlines create satisfying customer journeys
    April 07, 2023
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  • Supply chain resilience: 2 workers in hard hats looking at a laptop in front of shipping containers
    Customer Experience
    Boosting supply chain resilience and supplier relations
    March 16, 2023
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  • Great customer service meets AI: woman smiling while working on a laptop
    Customer Experience
    When great customer service meets AI (in Australia!)
    March 15, 2023
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  • AI in the contact center: smiling male worker wearing headset in front of open laptop
    Customer Experience
    3 benefits of AI in the contact center
    February 24, 2023
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  • Total experience: Group of co-workers gathered around table with open laptop 
    Customer Experience
    Total experience: Today’s top business multiplier
    February 02, 2023
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  • Digitizing customer experience: woman looking at a smartphone
    Customer Experience
    3 benefits of digitizing the customer experience
    November 17, 2022
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  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    September 07, 2022
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  • Upgrading field service management
    Customer Experience
    Your guide to upgrading field service management
    August 16, 2022
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  • Customer digital transformation: people walking outside against a yellow backdrop
    Customer Experience
    5 ways to propel customer digital transformation
    August 02, 2022
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  • Harnessing the whole organization to improve customer experience: group of office workers
    Customer Experience
    Harnessing the whole organization to create a better customer experience
    July 21, 2022
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  • Field service: man in hard with tablet in hands looking at power lines
    Customer Experience
    4 ways to turn field service customers into fans
    July 12, 2022
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  • Customer service: woman in front of laptop staring out window
    Customer Experience
    3 ways to supercharge your customer service
    July 07, 2022
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  • Customer experience: 2 girls looking at phone and smiling
    Customer Experience
    Great customer experience is easier than you think
    July 05, 2022
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  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    June 24, 2022
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  • Field service: Man in hard hat looking at solar panels and a tablet
    Customer Experience
    5 steps to shift from reactive to proactive field service
    April 28, 2022
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  • Field service: woman wearing hard hat looking at laptop outdoors at sunset
    Customer Experience
    Field service experience could be the next business differentiator
    April 21, 2022
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  • Customer service: silhouette of a businessman wearing a headset in an office
    Customer Experience
    CRM Watchlist recognizes ServiceNow customer service strategy
    April 05, 2022
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  • Customer service: woman outdoors with phone to her ear
    Customer Experience
    Streamlining customer service to eliminate wasted time on hold
    February 28, 2022
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  • Customer service: woman smiling at smartphone in her hands
    Customer Experience
    How to get all your customer service channels ‘smiling’
    February 18, 2022
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  • Australia customer service generation gap: 2 generations of workers look at a laptop at a table outdoors
    Customer Experience
    Addressing Australia’s customer service generation gap
    February 16, 2022
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  • A businessman monitors digital transformation on his cellphone.
    Customer Experience
    Helping customers answer the trillion-dollar digital transformation question
    January 18, 2022
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  • Customer experience: A woman looks at her cellphone at a coffee shop.
    Customer Experience
    Rethinking customer experience
    January 05, 2022
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  • Customer service: A couple sit on their couch with a dog, looking at a laptop.
    Customer Experience
    ServiceNow and Qualtrics enhance customer service to deliver empathy
    December 15, 2021
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  • Customer data models: A woman sits in front of a laptop.
    Customer Experience
    How Customer Data Models for B2B2C improve customer service
    December 14, 2021
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  • Field service management: 2 co-workers with hard hats standing in a warehouse
    Customer Experience
    3 ways to improve field service management
    December 13, 2021
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  • Boosting agent productivity: 2 customer service agents with headsets sitting in front of computers
    Customer Experience
    How to boost agent productivity and improve the customer journey
    December 06, 2021
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  • Driving customer experience: A man and woman smile at a computer monitor.
    Customer Experience
    Driving customer experience with connected digital workflows
    December 03, 2021
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  • Customer engagement: A man sits in front of a laptop with a smile on his face.
    Customer Experience
    How to improve customer engagement: Use conversational messaging
    November 30, 2021
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  • Customer service: A smiling man sits in front of an open laptop with a cellphone to his ear.
    Customer Experience
    How Guided Decisions improve customer service for everyone
    November 24, 2021
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  • Customer experience: Young woman with headphones working on a laptop
    Customer Experience
    5 ways to create a memorable customer experience
    November 16, 2021
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  • Customer service delivery: A businessman wears a headset while working on his laptop.
    Customer Experience
    How Playbooks improve customer service delivery, agent productivity
    November 09, 2021
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  • A customer service rep wearing a headset jots notes in front of a computer monitor.
    Customer Experience
    Increasing the efficiency of customer service delivery
    November 02, 2021
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  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
    Customer Experience
    ServiceNow a Leader in Gartner® Magic Quadrant™ for CRM Customer Engagement Center
    August 23, 2021
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  • Employees holding tablets greet a customer with a handshake.
    Customer Experience
    Empowering customers and employees through digital experience
    August 04, 2021
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  • Workflow a better customer experience through digital transformation.
    Customer Experience
    3 ways to digitally transform the customer experience
    May 27, 2021
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  • Digitally transforming the customer experience
    Customer Experience
    5 fixes for the customer experience quandary
    May 03, 2021
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  • Delivering an enhanced customer experience
    Customer Experience
    Enhanced customer experience: A conversation with Rogers Communications
    April 28, 2021
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  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
    April 19, 2021
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  • Man working at a bar
    Customer Experience
    Workflow Guides offer curated content for business leaders
    September 30, 2020
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  • Gartner Magic Quadrant 2020 Customer Service
    Customer Experience
    ServiceNow named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
    July 30, 2020
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  • viceNow named a leader in the Forrester Wave for Value Stream Management Solutions
    Customer Experience
    ServiceNow named a leader in the Forrester Wave for Value Stream Management Solutions
    July 30, 2020
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  • Man at computer talking
    Customer Experience
    ServiceNow and Zoom prove that great customer experiences matter
    July 24, 2020
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  • Man with tablet
    Customer Experience
    New ways to think about efficient customer service
    July 21, 2020
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  • Two men conversing at their computers
    Customer Experience
    The 7 building blocks of customer service
    July 09, 2020
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  • Zoom Launches Hardware as a Service
    Customer Experience
    Zoom and ServiceNow partner to make the best work-anywhere experiences even better
    July 07, 2020
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  • 2 women shaking hands
    Customer Experience
    Modern service leaders win by focusing on customer convenience
    July 01, 2020
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  • Introducing the Now Support mobile app
    Customer Experience
    Adobe and ServiceNow announce global availability of integration
    May 05, 2020
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  • mockups-design.com
    Customer Experience
    A Forrester Report sneak peak: our three key takeaways from Customer Service Megatrends in 2020
    March 31, 2020
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  • Health and safety: 2 workers in hard hats examining a facility
    Crisis Management
    ServiceNow acquires Enable tech to improve health and safety management
    ServiceNow-acquired Enable technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions. Learn more.
  • Humans in the loop: woman holding phone against neon-lit background
    AI and Automation
    Put humans in the loop to generate real value from generative AI
    Generative AI has shaken up the business and tech world, but the best tech involves incorporating humans in the loop to address challenges. Find out why.
  • Work-study program student Jasmine M. with ServiceNow employee Albert O.
    Careers
    Work-study program offers high schoolers a start in tech
    We’ve partnered with Cristo Rey San Jose Jesuit High School’s Corporate Work Study Program since 2020 to empower students from underserved communities.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

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