Delivery giant Yamato uses data science to drive growth
September 27, 2022
Maintaining operational excellence while dealing with a surge in orders is a key pillar of Yamato’s digitization strategy—one that relies on data science.
Customer Stories
How a telecom company elevated integrated risk management and security
September 23, 2022
When telecom company ATN International wanted to elevate its integrated risk management program, it chose the Now Platform from ServiceNow. Find out why.
Customer Stories
Banner Health streamlines vendor management across the organization
September 20, 2022
US nonprofit Banner Health had different vendor management processes across the organization. Find out how it streamlined and simplified the process.
Customer Stories
How empowering employees helps Asahi meet its sustainability goals
September 13, 2022
For Japanese food and beverage giant Asahi Group Holdings, sustainability is an increasingly urgent imperative. Find out how the company meets its goals.
Customer Stories
Single source of truth transforms risk management for Equinix
August 04, 2022
Internet connection and data center company Equinix is on a mission to track risk in one place. Find out how ServiceNow risk management products help.
Customer Stories
Singapore Airlines embraces digitalization to soar to new heights
May 16, 2022
Find out how a robust digitalization push in the years leading up to the pandemic softened its worst effects and allowed Singapore Airlines to quickly pivot.
Customer Stories
4 customer stories that can help your business work better
May 06, 2022
When customers find better, easier ways to work, they want to share the experiences with others. Take the following customer stories, for example.
Customer Stories
Microsoft implements Predictive Intelligence to modernize support
May 05, 2022
Microsoft shares best practices and insights on how other customers can use ServiceNow Predictive Intelligence to free agents to focus on higher-value work.
Customer Stories
How tech giant Fujitsu revamped itself from inside out
April 18, 2022
Find out how 86-year-old global technology company Fujitsu revamped itself under two separate but related programs: Fujitra and Fujitsu Uvance.
Customer Stories
How tech helps government agency recruit for disaster response
April 12, 2022
A government agency was inundated with applications from volunteers wanting to help with disaster response. Find out how ServiceNow helped the agency modernize.
Customer Stories
Banking platform maker overhauls global IT support, reaps rewards
February 07, 2022
If you’re a banking customer, chances are you’ve used a product created by Intellect Design Arena. Find out how the company improved IT support.
Customer Stories
How Scheidt & Bachmann improved the car parking experience
January 06, 2022
By making the customer experience smooth, simple, and convenient, car parks can bring a service culture to a cold and impersonal interaction.
Customer Stories
Pairing best-of-breed datacenters and digital workflows to modernize IT
November 22, 2021
When CyrusOne wanted to modernize IT in preparation for the future, it partnered with ServiceNow. Find out why this was a win-win for both companies.
Customer Stories
Bupa protects and connects 4.7M customers with digital healthcare
November 01, 2021
Healthcare customers want a personalized experience. To deliver this seamlessly, Bupa needed to ensure it had the highest security measures in place.
Customer Stories
Delivering a seamless customer experience through innovation
September 29, 2021
To deliver a great customer experience, put yourself in your customers’ shoes and learn their pain points. That can lead to consistently high-level services.
Customer Stories
Streamlining order management in telecommunications
September 23, 2021
Deutsche Telekom aims to be the best B2B telecom company in the world. For that to happen, order management must be at heart of its business operations.
Customer Stories
How improving service management can transform the customer experience
September 22, 2021
Good service management and customer experience go hand in hand and can be the difference between customer success and customer complaints.
Customer Stories
How healthcare company Roche innovated the employee experience
September 13, 2021
Learn how healthcare company Roche found more agile, human-centric ways to improve collaboration and, ultimately, the patient and employee experience.
Customer Stories
The employee experience should focus on people, not technology
August 19, 2021
Telecom provider Telia Company reinvented its employee experience with a one-stop shop where staff can find everything they need to support their roles.
Customer Stories
How Sportsbet enhanced data security with automation
August 16, 2021
One thing Australian betting company Sportsbet isn’t willing to take a gamble on is customer security. Find out how automation improved visibility.
Customer Stories
Boosting employee productivity on a conglomerate scale
August 09, 2021
Empowering employee productivity and efficiency has a big impact on the customer experience and, ultimately, business. Find out how.
Customer Stories
How NZTE streamlined employee experience and boosted satisfaction 53%
August 02, 2021
Find out how government-owned NZTE put people at the center of the employee experience and tailored it for different scenarios to increase satisfaction.
Customer Stories
How NEC improved employee engagement during COVID-19
July 28, 2021
NEC’s secret of helping employees flourish at scale is an agile approach combined with a people-first mindset when it comes to employee engagement.
Customer Stories
How digital workflows ensure secure access at Copenhagen Airport
July 26, 2021
Copenhagen Airport streamlined the ID card approval process with ServiceNow IT Service Management (ITSM) digital workflows to ensure secure airport access.
Customer Stories
Building a safe workplace for healthcare workers amid a crisis
July 21, 2021
A large healthcare organization wanted to give its employees a safe workplace with technology to better serve their communities. Learn how ServiceNow helped.
Customer Stories
Transforming the citizen experience in city government
July 09, 2021
Learn how a city government improved the citizen experience to provide secure, anytime, anywhere access to services for its 93,000 constituents.
Customer Stories
Using data to accelerate time to business value
June 29, 2021
It’s become more important to see business value from your digital investments and to achieve the transformation your business needs effectively and quickly.
Customer Stories
How service provider Infosys delivers speed, efficiency
June 23, 2021
More global companies are turning to a managed service provider to drive agility, innovation, and excellence. Learn how ServiceNow helps Infosys deliver speed.
Customer Stories
A cybersecurity journey: An airline’s push to be digital-first
June 08, 2021
Scandinavian Airlines System (SAS) wants to be a digital-first airline, which means cybersecurity must be foundational. Find out how the airline stays safe.
June 01, 2021
T-Systems built a new project management platform on Project Portfolio Management (PPM) within ServiceNow IT Business Management. Learn the benefits.
Customer Stories
Covea Insurance drives customer service innovation with ServiceNow
April 29, 2021
In the insurance sector, being able to provide great customer service is vital to success. Learn what's imperative to customer service innovation.
Customer Stories
Confessions of an IT service desk staffer
April 02, 2021
Learn how a university in search of friendly IT support looked to ServiceNow to create a new IT service desk.
Customer Stories
Digital transformation is all about people
March 30, 2021
ServiceNow technology has delivered digital transformation that’s resulted in business and commercial benefits for energy supplier Uniper and its people.
Customer Stories
4 lessons from the telecom industry
March 19, 2021
The telecom industry has been changing rapidly. BT partnered with ServiceNow to disrupt the market. Find out four lessons learned in the process.
Customer Stories
From ITSM to enterprise service management
March 16, 2021
EPA Victoria started rolling out ServiceNow as an ITSM tool but always had the intent that it would be an enterprise service management tool.
Customer Stories
How a chatbot taught us never to settle for complex technology
March 05, 2021
But it’s what we faced in spring 2020, when my team launched a customer service chatbot for the AA, a British motoring association
Customer Stories
DNB and Vendor Risk Management: Reducing risk across a network of partnerships
February 25, 2021
DNB is Norway's largest financial services group and one of the largest in Scandanavia by market capitalization, offering loans, savings, advisory services, insurance, and pension products
Customer Stories
How building an app can boost your team’s efficiency
January 12, 2021
Five years ago, REMA 1000 was struggling with the standard challenges of the retail industry: complexity, multiple stakeholders, and manual processes. In fact, as Norway’s only purely franchised grocery retail company
Customer Stories
Reduce operational risk with a strong data classification foundation
December 22, 2020
Alcon’s objective was to reduce operational risk, and harmonize seven siloed business functions and related processes using integrated data classification
Customer Stories
Signs of innovation with TAPCO
November 17, 2020
To make the most of these massive streams of information, TAPCO’s leadership partnered with ServiceNow to pilot Connected Operations, a new product that uses existing IoT signals for customer support
Customer Stories
Learnings from Capita’s automation project - ServiceNow Blog
September 15, 2020
Capita has made no secret of its commitment to automation. We’ve been public in our declarations of the benefits this automation project can bring, and the challenges of managing one of Britain’s most ambitious projects
Customer Stories
How Deloitte uses the Now Platform to serve clients worldwide
August 12, 2020
Deloitte had a service management problem. Deloitte addressed this by adopting the Now Platform as a foundation of its digital transformation.
Customer Stories
Lessons from the city of Copenhagen
July 14, 2020
To implement a central enterprise service management portal using ServiceNow HR Service Delivery, our objective was to improve the employee experience.
Customer Stories
Supporting communities affected by bushfires and the pandemic
June 23, 2020
Hear from IAG on how the adoption of ServiceNow's Business Continuity Management has allowed them to support employees and customers during crisis
Customer Stories
Making HR services work for employees: The LEO Pharma experience
June 04, 2020
Learn how Leo Pharma improved their ability to support employees and delivered an HR experience using ServiceNow's HR Service Delivery solution
Customer Stories
DevOps and ITSM: From clash of cultures to happy coexistence
June 04, 2020
Customer Stories
The recipe for becoming digitally fit
June 04, 2020
Read about how Lamb Weston Meijer is striving to become digitally fit by delivering shared services with streamlined processes through digital workflows
Customer Stories
ServiceNow helps Buckinghamshire Council support its most vulnerable citizens
May 21, 2020
ServiceNow helps local government authorities support their residents during COVID-19
Customer Stories
Sustainability in the cloud with Veolia, ServiceNow and Google Cloud Platform
May 10, 2020
Veolia's Martin Black, Head of ITSM Centre of Excellence, writes about why moving to a cloud-based data management platform was so vital. Not only didl it drive efficiencies by simplifying processes, but it also empowered them to better allocate resources and work in a more sustainable manner.
Customer Stories
COVID-19: When business resilience is put to the test
April 24, 2020
Read how the usage of ServiceNow as a service management platform has provided complete business continuity to organizations during these times of crisis
Featured
AI and Automation
4 ways to embrace digitalization and reap the benefits
Digitalization is a strategic business objective that can have a significant impact on all areas of business. Discover four ways to benefit from it.
Employee Experience
Survey says: Total experience-focused companies outperform
Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
Now on Now
Streamlining support case creation and administration
When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
Trends & Research
IT Management
Workflow Quarterly: The business agility imperative
