June 01, 2021
T-Systems built a new project management platform on Project Portfolio Management (PPM) within ServiceNow IT Business Management. Learn the benefits.
Covea Insurance drives customer service innovation with ServiceNow
April 29, 2021
In the insurance sector, being able to provide great customer service is vital to success. Learn what's imperative to customer service innovation.
Confessions of an IT service desk staffer
April 02, 2021
Learn how a university in search of friendly IT support looked to ServiceNow to create a new IT service desk.
Digital transformation is all about people
March 30, 2021
ServiceNow technology has delivered digital transformation that’s resulted in business and commercial benefits for energy supplier Uniper and its people.
4 lessons from the telecom industry
March 19, 2021
The telecom industry has been changing rapidly. BT partnered with ServiceNow to disrupt the market. Find out four lessons learned in the process.
From ITSM to enterprise service management
March 16, 2021
EPA Victoria started rolling out ServiceNow as an ITSM tool but always had the intent that it would be an enterprise service management tool.
How a chatbot taught us never to settle for complex technology
March 05, 2021
But it’s what we faced in spring 2020, when my team launched a customer service chatbot for the AA, a British motoring association
DNB and Vendor Risk Management: Reducing risk across a network of partnerships
February 25, 2021
DNB is Norway's largest financial services group and one of the largest in Scandanavia by market capitalization, offering loans, savings, advisory services, insurance, and pension products
How building an app can boost your team’s efficiency
January 12, 2021
Five years ago, REMA 1000 was struggling with the standard challenges of the retail industry: complexity, multiple stakeholders, and manual processes. In fact, as Norway’s only purely franchised grocery retail company
Reduce operational risk with a strong data classification foundation
December 22, 2020
Alcon’s objective was to reduce operational risk, and harmonize seven siloed business functions and related processes using integrated data classification
Signs of innovation with TAPCO
November 17, 2020
To make the most of these massive streams of information, TAPCO’s leadership partnered with ServiceNow to pilot Connected Operations, a new product that uses existing IoT signals for customer support
Learnings from Capita’s automation project - ServiceNow Blog
September 15, 2020
Capita has made no secret of its commitment to automation. We’ve been public in our declarations of the benefits this automation project can bring, and the challenges of managing one of Britain’s most ambitious projects
How Deloitte uses the Now Platform to serve clients worldwide
August 12, 2020
Deloitte had a service management problem. Deloitte addressed this by adopting the Now Platform as a foundation of its digital transformation.
Lessons from the city of Copenhagen
July 14, 2020
To implement a central enterprise service management portal using ServiceNow HR Service Delivery, our objective was to improve the employee experience.
Supporting communities affected by bushfires and the pandemic
June 23, 2020
Hear from IAG on how the adoption of ServiceNow's Business Continuity Management has allowed them to support employees and customers during crisis
Making HR services work for employees: The LEO Pharma experience
June 04, 2020
Learn how Leo Pharma improved their ability to support employees and delivered an HR experience using ServiceNow's HR Service Delivery solution
DevOps and ITSM: From clash of cultures to happy coexistence
June 04, 2020
The recipe for becoming digitally fit
June 04, 2020
Read about how Lamb Weston Meijer is striving to become digitally fit by delivering shared services with streamlined processes through digital workflows
ServiceNow helps Buckinghamshire Council support its most vulnerable citizens
May 21, 2020
ServiceNow helps local government authorities support their residents during COVID-19
Sustainability in the cloud with Veolia, ServiceNow and Google Cloud Platform
May 10, 2020
Veolia's Martin Black, Head of ITSM Centre of Excellence, writes about why moving to a cloud-based data management platform was so vital. Not only didl it drive efficiencies by simplifying processes, but it also empowered them to better allocate resources and work in a more sustainable manner.
COVID-19: When business resilience is put to the test
April 24, 2020
Read how the usage of ServiceNow as a service management platform has provided complete business continuity to organizations during these times of crisis
AI and Automation
4 ways to embrace digitalization and reap the benefits
Digitalization is a strategic business objective that can have a significant impact on all areas of business. Discover four ways to benefit from it.
Survey says: Total experience-focused companies outperform
Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
Now on Now
Streamlining support case creation and administration
When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
Trends & Research
Workflow Quarterly: The business agility imperative