Service Delivery and Management


  • Service Delivery and Management
    Are your support services as SMART as they could be?
    December 19, 2019
  • Always Be Closing finance
    Service Delivery and Management
    Delivering great service to employees is the first step to improving employee experience
    October 14, 2019
  • Digital Transformation
    Accelerating Thames Water’s IT Flow
    April 18, 2019
  • Customer Stories
    Building a Great Employee Experience is a Team Sport
    January 09, 2019
  • ServiceNow
    Digital Transformation
    What Employee Experience Really Means
    November 14, 2018
  • ServiceNow
    Digital Transformation
    The Power of an Amazing Onboarding Experience
    October 22, 2018
  • Digital Transformation
    Driving Public Sector Digital Transformation
    June 06, 2018
  • Service Delivery and Management
    Dell Drives Tech-HR Revolution - ServiceNow Blog
    June 05, 2018
  • Digital Transformation
    The digital journey ahead for the transportation industry
    May 28, 2018
  • Service Delivery and Management
    After Hurricane Harvey, ServiceNow Demonstrates Its True Impact on the Employee Experience
    May 25, 2018
  • Web
    Digital Transformation
    ServiceNow’s Comprehensive Platform Vision
    April 30, 2018
  • vendorhawk
    Digital Transformation
    ServiceNow Acquires VendorHawk: Q&amp
    April 20, 2018
  • Business Impact
    How ServiceNow uses Enterprise Onboarding and Transitions to Accelerate New Hire Provisioning by 94%
    February 09, 2018
  • Digital Transformation
    How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%
    November 10, 2017
  • Digital Transformation
    How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden
    August 17, 2017
  • Web
    Digital Transformation
    ServiceNow named a Gartner IT Service Management Magic Quadrant Leader
    August 15, 2017
  • Digital Transformation
    Match HR with Employee Experience Reality - ServiceNow Blog
    November 01, 2016
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year