Service Delivery and Management


  • Digital Transformation
    Accelerating Thames Water’s IT Flow
    April 18, 2019
  • Customer Stories
    Building a Great Employee Experience is a Team Sport
    January 09, 2019
  • ServiceNow
    Digital Transformation
    What Employee Experience Really Means
    November 14, 2018
  • ServiceNow
    Digital Transformation
    The Power of an Amazing Onboarding Experience
    October 22, 2018
  • Digital Transformation
    Driving Public Sector Digital Transformation
    June 06, 2018
  • Service Delivery and Management
    Dell Drives Tech-HR Revolution - ServiceNow Blog
    June 05, 2018
  • Digital Transformation
    The digital journey ahead for the transportation industry
    May 28, 2018
  • Service Delivery and Management
    After Hurricane Harvey, ServiceNow Demonstrates Its True Impact on the Employee Experience
    May 25, 2018
  • Web
    Digital Transformation
    ServiceNow’s Comprehensive Platform Vision
    April 30, 2018
  • vendorhawk
    Digital Transformation
    ServiceNow Acquires VendorHawk: Q&amp
    April 20, 2018
  • Business Impact
    How ServiceNow uses Enterprise Onboarding and Transitions to Accelerate New Hire Provisioning by 94%
    February 09, 2018
  • Digital Transformation
    How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%
    November 10, 2017
  • Digital Transformation
    How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden
    August 17, 2017
  • Web
    Digital Transformation
    ServiceNow named a Gartner IT Service Management Magic Quadrant Leader
    August 15, 2017
  • Digital Transformation
    Match HR with Employee Experience Reality - ServiceNow Blog
    November 01, 2016
  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year