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HonorHealth uses the Now Platform
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HonorHealth delivers rapid consumer access to COVID-19 symptom checker


Days to design and launch symptom checker

3 person

Consumers checking symptoms daily


Deflection of calls to virtual agents

HonorHealth’s nurse line was overwhelmed with phone calls from consumers inquiring about COVID-19. 

Within 4 days, they built the framework for a symptom checker on the HonorHealth website using Customer Workflow Virtual Agent.

Consumers are now able to access immediate guidance on their condition, chat with an expert, and receive links to the CDC for more information.

The fact that HonorHealth can use ServiceNow tools to deploy consumer-facing services in just hours transforms how it can respond in this crisis.

Cheshire Datasystems Limited
Healthcare and Pharmaceuticals

ServiceNow solutions give us greater agility to respond to the many challenges presented by COVID-19.

Dr. James Whitfill

Chief Transformation Officer

ServiceNow Customer Service Management

The Now Platform

Explore the solution that helps HonorHealth meet the needs of consumers

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