HonorHealth delivers rapid consumer access to COVID-19 symptom checker
4
Days to design and launch symptom checker
Consumers checking symptoms daily
90%
Deflection of calls to virtual agents
HonorHealth’s nurse line was overwhelmed with phone calls from consumers inquiring about COVID-19.
Within 4 days, they built the framework for a symptom checker on the HonorHealth website using Customer Workflow Virtual Agent.
Consumers are now able to access immediate guidance on their condition, chat with an expert, and receive links to the CDC for more information.
The fact that HonorHealth can use ServiceNow tools to deploy consumer-facing services in just hours transforms how it can respond in this crisis.
Cheshire Datasystems Limited
ServiceNow solutions give us greater agility to respond to the many challenges presented by COVID-19.
Dr. James Whitfill
Chief Transformation Officer
