Webcor builds digital workflows across collaboration-focused project teams. With ServiceNow, Webcor drives efficiencies across IT support, HR, and asset management, as part of the digitization of the construction business. The team created a single, easily accessible portal that employees can access anytime, anywhere, to get help with HR and IT requests.
Founded in 1971 and operating offices across the state of California ever since, Webcor is known for its innovative and collaborative approach to construction. Its wide range of experience includes cutting-edge Building Information Modeling (BIM)/virtual building techniques, skill in concrete construction, and expertise in building iconic projects.
Creating data-driven capabilities
Construction has moved from a slide-rule and paper blueprint industry to a highly collaborative, highly connected enterprise. The challenge for Webcor is to orchestrate multiple vendors, contractors, and subcontractors, day by day, as projects evolve. It means knowing how much resource to have on site tomorrow, the exact location of key equipment, and a complete history of the build.
Webcor’s task is to corral this wealth of data, and to make maximum use of it on site and at a corporate level.
Constructing an enterprise-wide opportunity
Webcor initially adopted ServiceNow ITSM Express, with a view to replacing an inhouse ITSM solution. Today, Webcor has expanded its investment in the Now Platform® and utilizes ServiceNow IT Service Management Pro, and ServiceNow HR Service Delivery Enterprise. The business has appointed a full-time resource to find and implement new use cases for ServiceNow.