How to Change Date/Time picker in Service Portal to display the time field differently.

Hi,i have a requirement where we want to Change Date/Time picker in Service Portal to display the time field without having to select the clock icon same as dictionary field Date/time. Is there any way to change it?Portal Data/time picker:- dictionar...

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SPM: RMW - add grouping by Task.Company when single Resource is expanded

Hello folks, Is there a way to customize expanded level grouping on RMW (not parent groupping - this we can do in top right corner). The idea is that we want to see what the User's allocation is for each clientE.g. 3 level hiereachy User => Task.Comp...

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Field decorator missing

I don't find a field decorator for teams in the incident form beside the caller field even after running the fix script "Add Teams chat Field Decorator".Any inputs on resolving the issue?

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Mastering RLQUERY & addJoinQuery(): Optimize Your Queries Like a Pro

  ServiceNow developers often need to query related records efficiently. Instead of writing multiple database queries or using slow nested loops, there’s a better way—RLQUERY and addJoinQuery().   What is RLQUERY? RLQUERY (Related List Query) lets y...

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Text not getting highlighted in search results

Hi everyone!As you can see in the image below, the search term isn't being highlighted in the results.How can I make this work?thanks! 

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What is the best way to send a notification using Business Rule, Script Action, or Email Script

"What is the best way to send a notification — including the Problem number and short description — when a Problem is created from an Incident, and should we use a Business Rule, Script Action, or Email Script for this, and in what order should each ...

• Question

Externals wanting to integrate ServiceNow VA

Hi Team, How can I allow external third party to integrate with Servicenow Virtual agent? An example can be MS Teams integration with Virtual agent. I know its already exists and not looking for MS teams integration. But in similar fashion somebody e...

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Generating dynamic data into PDF Template

 Hello @there,I have a requirement as below. How can we,have a PDF template?generate / update the content in that PDF?I am seeking some suggestions on how it can be done. Your inputs are appreciated. Thanks!

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how can I set notification/system notification true from code (not ui by clicking)?

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Unable to fetch the Remote Record using ServiceNow Remote Instance Spoke

Hello Everyone,Anybody facing the below issueWhile I select the Action as "Create or Update Remote Record" it is showing me the below error "Cannot display all inputs for this action. Action exceeds 40 inputs." in Flow Designer.If any body knows how ...

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What are the best practices for integrating records between two ServiceNow instances?

What type of items / attributes should be reviewed ...

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Approval Configuration/Skip for Requested Items

Hello Experts, Is it possible to report on RITM tickets that have skipped approvals? Likely because the approval step did not have the right/active user and then skipped them to move to the next step.Can we create a report which would show any ticket...

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SERVICENOW INTEGRATION WITH ANY 3RD PARTY API

Hi,If we are fetching data from the 3rd party do we need to create an API in servicenow? Thanks

• Question

NVD table has source as the third-party Vulnerability scanner

Hi,We have NVD integration active for Vulnerability Response and other third-party scanners (Rapid7 & Wiz).When we look into the NVD table (sn_vul_nvd_entry), we see that some of the CVEs have source populated as the Third-party and some have empty s...

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How to call the scheduled job from scoped application in flow designer

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