ServiceNow Community

Red alerts in HAM Rule entry under cmdb_ci_* ident. using non-existent table is ignored during ident

Hi Community, When I open Hardware Asset records or the Hardware list view, I keep getting red alerts like these: Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identification! Rule entry under cmdb_ci_appl ...

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Vibe Coding: Chatting Your Way to a New App with ServiceNow Build Agent

As developers, we’ve all had those late-night conversations about the future of our jobs. Will AI replace us? How do we stay relevant? On a recent live stream, Robert Ninness, an Outbound Product Manager on the ServiceNow AI team, and I, Earl Duqu...

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How to pass variable values into the Catalog Item component

Maybe you’ve run into this before. You move an email process to ServiceNow. You build your own app with record producers to collect structured input from requesters, and a workspace where fulfillers handle the requests. Then a new requirement pops u...

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Convert page variant to a new page - Next Experience

I have a page in UI builder, lets called Home. On the Home page, I have two variants. Now I want to convert one of the variant to a new page - Is this possible? The reason for this is that I now want the content of variant to be accessible from anoth...

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Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

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ITSM Performance Analytics - Requirements

Hi all, We have to prepare a requirements gathering session for ITSM Performance Analytics: which questions should we ask? I thought:1. Confirmation for OOB Performance Analytics reports for ITSM2. Who needs visibility 3. KPIs? Many thanks

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I have created a database view (between attachment & incident table)

Hello Everyone, I have created a database view between attachment & incident table..with clause as:-incident_sys_id=attachment_table_sys_idBy this clause it is working as expected.But suppose if a incident record is having 5 attachments then it is sh...

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Security operations integration

Do we have an integration facility with MSFT Defender Attack Surface Manager? If yes, kindly share any documentation w.r.t integration procedures

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Resolved! When I tried integrating microsoft teams and employee center I'm getting eesp instead in the tab

Hi I followed the instructions in Enable Employee Center in Microsoft Teams! (Part1 of 2). Have the account as admin for MS and Servicenow for integration. Download plugin Microsoft Integration core. Installed MS Teams in Azure Apps. Authorize Notifi...

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Unable to create application in PDI – “Failed to create templated object, Missing parameter”

Hello Community,I’m trying to create a new scoped application in my Personal Developer Instance (PDI), but I keep getting this error message:Unable to create this application.Go back to the create app experience and enter a different scope name.Detai...

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Report for Storage consumption per Table

Hello - I am reaching out to request your assistance in generating a report that will provide visibility into the storage consumption per table within our ServiceNow instance. The objective of this report is to help us track usage more effectively, i...

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Possible to Create a Custom Dictionary Attribute?

Is it possible to create/define my own custom built dictionary attribute that would be called in the attributes field?I thought they were maybe script includes, but I can't seem to find where they are defined.ReasoningThis is mainly out of my own cur...

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IDR – Work Notes and Additional Comments Not Replicating

Hi folks,I have an IDR running from QA to Dev in one direction.Incidents are being created normally and some fields are updating, but when I add a new comment, that information is not being duplicated.In both instances, the "Comments and Work Notes" ...

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What is the best method of reporting MoM / YoY results for custom business application fields?

My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...

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Greetings all.

Salesforce Veteran excited to get a fresh start in ServiceNow. Look forward to meeting and/or learning from all of you.

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