ServiceNow Community

In an Order Guide, the same catalog item (e.g., My Item) needs to appear under two different section

In an Order Guide, the same catalog item (e.g., My Item) needs to appear under two different sections (e.g., “VP” and “CVP”). You want to show or hide certain fields based on the section or selection the user picks. Both the Order Guide and the catal...

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Generate labor cost plans by individual resources based on Resource Assignments

Effective labour cost planning is crucial for accurate project budgeting and financial forecasting. In the new financials experience, ‘Role’, ‘Employee Type’ and ‘Expense Type’ are available out of the box as the financial planning attributes i.e. la...

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Financial Management
Financial Planning
labor costs
project workspace

Health and safety - Workspace - Add injury details - Unable to create Injury

Health & Safety - Incident : Out of the box gives option that Agent can create/update injuries. There is a requirement to a group of people need access to create / update injuries(sn_ohs_im_injury). I have created a custom role and given access to t...

Question

CSDM, Escalation, and Who Supports It (Dynamic CI groups and separation of responsibilities)

CSDM is by far, simultaneously the most confusing thing and yet the most obvious thing. We are trying to implement it at my University and I have trapped myself in a logic hole and am not sure how to get out. Our plan today is to...(1) Adding the Ser...

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Compliance Scorecard Audit metric not showing expected results after deactivating base system audits

Hello Community, I created a custom Windows Server audit and deactivated all out-of-box/base system audits (Active = false). Only my Windows audit is active.The audit runs successfully and generates results (see attached screenshot showing multiple F...

Question

New Landing page in agent workspace ui builder not saving the filter

Hi Team, We are facing an issue with list simple component in UI builder. We have added the this component in the new landing page and we have given request table. we want to show only 'x' group requests in this landing page. so we have added the fil...

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Agent Workspace
Request Management
Service Desk

Credential Issue

Hello CommunityCan anyone please guide me on below scenario based question:-When performing the discovery of an Subnet (/24), In those around 20 Machines are getting failed & getting an error " Active, Couldn't Classify" do we have to perform "Test...

Question
Discovery

How to migrate Core UI Dashboards to Workspace Pages?

I have a custom-scoped application that I created several years ago, which is still used by my clients. I had made a dashboard for this application with a lot of reports using the Core UI. I started developing a workspace for my clients for this cust...

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CSA exam dumps

Hello Everyone, Can anyone provide me CSA exam dumps? Thanks!

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Resolved! What is sys_prefix

Hi Community,I have a question regarding the term "sys_prefix" mentioned in the following documentation: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/system-logs/task/t_ConSysTablDelAud.html I tried looking for th...

Question

Resolved! Iframe with external website

Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...

Question

Developer Site Issue - "Upgrading Instance" message for days

My PDI has been reportedly "upgrading" for a few days now, and the developer actions (such as logging in) are blocked. I have an User ID + Password combo and have been able to log in with a test user, I saw that the instance is live and working prop...

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Resolved! Select a user role for Access Control on this UI Page

it asking for the user role while saving the ui page ??

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Resolved! Hiding Choice Options

Hi All I have used a Onload client script before to hide "choice" options based on the value of another field, but for some reason I cannot get it to work. The Script is set on the task table as I want it to operate on both Incidents and RITMS. Our s...

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Incident Management

Record Producer created before cloning is not visible on portal after clone

I had created a record producer before cloning but now after clone when we restored our update sets to the instance, it is available in the backend, able to see the form by clicking on try it. But it is not visible on 'sp' portal.Checked category, ca...

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