ServiceNow Community

What is new in the ServiceNow CMDB this quarter . . . and what is ancient

Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcrop, something caught my eye: a small piece of fla...

blog

How to create break glass acoount and enforce mfa for break glass accounts

Hello Everyone,I want to create a break glass account and enforce mfa.i know from Yokohama release onwards mfa is enforced.as break glass accounts will login using local logins i want to enforce mfa for them.How i should achieve that also what all pr...

Question

CSM exam course

i am planning to appear for CIS-CSM exam for which planning to complete CSM essentials course. Please guide me which one i should take up as there are 2 courses one for Xanadu and one for Yokohoma, shall i go for Yokohoma as its got completed automat...

Question

Unable to Connect Oracle via MCP Server Tool in ServiceNow (REST API Works)

We successfully upgraded the our instance to Zurich Patch4.Following the upgrade, we attempted to establish a connection to the Oracle MCP Server using Credential Authentication; however, this attempt was unsuccessful.Connectivity to Oracle via REST ...

Question

Need some resource to do practice on personal system using mid server and other in flow integration

Hi everyone, I need some help or some practice which can provide me some practice to do integration using the mid server of PDI. I am using my personal system, but installed on a mid server using Windows, and a virtual Ubuntu is also running mid serv...

Question

UI Builder Presentqatio

I am building a dashboard in UI Builder using the Presentation List component.I am facing two issues: I want to customize the font size and overall text styling of the Presentation List. I want to completely remove horizontal scrolling and keep th...

Question

Tying Knowledge Ownership through CSDM

My approach leverages the power of the CSDM model for ownership and accountability. Allowing you to scale to any team, dept, line of business into Enterprise Knowledge Management. while minimizing knowledge mgmt overhead. The idea is that all items i...

blog
Configuration Management Database (CMDB)
CSDM
Knowledge Management
Workflow Automation

Source of Dynamic Content for Status Report template on Project Workspace - SPM

Hi, We have a requirement to display list of Stakeholders associated to project on Project Status Report like Key Milestone, RIDAC, Cost Plan and Resource allocations. I am unable to see Stakeholders under Insert dynamic content while creating new Pr...

Question

Enable MCP and A2A for your agentic workflows - with FAQs [Updated: Zurich Patch 4]

Enable seamless cross-organizational cooperation for the digital AI Agent workforce. Leverage an ecosystem of agent interoperability with A2A. Equip ServiceNow AI Agents with best-of-breed external tools via MCP, expanding AI's reach and avoiding re...

Article

Copy Emergency Change to Normal Change type in Zurich version of snow

whenever i am using the copy change(button) on the emergency change request record, it is creating new record type as normal. please suggest how to fix this issue

Question

How Do You Abort/Stop a Running AI Agent

How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a c...

Question

Making attachment mandatory from client script service portal catalog

Ever had the requirement of conditionally making the attachments mandatory on the portal catalog item page? There is the attachment variable but I've seen business reject it as an option more often than not and there are multiple posts on the commun...

Question

Document Intelligence Auto-Extraction Not Triggering on Attachment Upload

Hello, I have created a Document Intelligence use case for demo purposes. However, I am facing an issue where the fields are not auto-populating after attaching the document.Currently, the extracted values are populated only when I manually open the ...

Question

Semantic Indexed Fields not showing up in Search Retrieval Tool configuration

Hi there, I'm currently completing the lab in the course AI Agents - Configure AI Agents. There's a step in the Lab Guide where I have to create a Search Retrieval tool, which searches Knowledge articles based on their titles and bodies. According to...

Question

Is it possible to redirect agent to another page using "Quick action" in agent chat?

Hi there, I wanted to create "Quick Action" which should redirect agent to catalog items list in SOW. I am not sure if its possible by using Quick actions. If yes, could you please share any document which can be referred?

Question