ServiceNow Community

SLAs for incident

What are best-practice SLAs for incident priorities P1–P4?

Question

Send email with only newly added attachment for Network assignment group incidents

Hi Team, I have a requirement to send an email notification when a new attachment is added to an Incident, but only for incidents assigned to the Network assignment group. The email must include only the newly added attachment.Previously attached / o...

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Migration from dedicated instance to MSP

I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.

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Resolved! Solution for this Question:

What are three ServiceNow table creation methods? (Choose three.) A. Using legacy WorkflowsB. Upload and turn a spreadsheet into a custom table C. Using Flow DesignerD. Use the Now Experience Table CreatorE. Extend a table F. Create a custom table

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Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

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Title: How to remove duplicate rows in HR Service assignment report?

Hello everyone,I am currently building a report on the HR Service Assignment Group (database view) to identify which assignment group is managing each HR service.However, I am seeing what appear to be duplicate rows in the report. After reviewing the...

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Updating content in "Record Information" tab in SOW

I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that. The steps I have taken are:UI Builder -> Service Operations Workspace experience -> Reco...

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AI Search assist Record Producer Enable Genius Results + Now Assist Synthesized Response

Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...

Question

ServiceNow Bar Chart Race Widget | D3.js Data Visualization

We are all used to the standard reporting widgets in ServiceNow. They are functional, reliable, and exactly what we expect. But sometimes, you just want to see your data move. Demo Video: https://youtu.be/PiJ1r4QRxGU I built this Bar Chart Race w...

Article
Analytics and Reports
Scripting and Coding
Service Portal Development

Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

Question

(Article4_TM) Outside a VDI - a ServiceNow error message containing an IP address

Issue Statement: Outside a VDI, a ServiceNow error message containing an IP address usually indicates that the IP address of the machine (home network, public Wi-Fi) is not whitelisted in the instance's IP Address Access Control list or is being bloc...

Question

Alert CI Not Populating for Events Where CI Is in Message Key

Hi All,The node name is present in the Message Key for all events. However, for some events, the CI name is also populated in the event Node field, which results in the Alert Configuration Item being populated correctly. For other events, the CI name...

Question
Event Management

Stakeholders automatically getting added to Projects when Template is applied

Hi,In my SPM module in servicenow, when I am using the 'Apply Template' related link in the Project record , all the stakeholders that are in the Register for that partcular Portfolio mentioned in the project are getting added. However, this behaviou...

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(Article3_ TM) Few specific special character getting distorted while exported as Excel/csv

Issue: When we are exporting data (which having specific special character - sample are given below) using Microsoft Viewer like Excel/CSV, the specific special character is getting distorted.As a result , Client is getting data mismatch between expo...

Question

Can Device42 really do ServiceMapping faster, better, easier than Service Mapping?

Some folks on our DR Disaster Recovery team want to work with a vendor to implement Service Mapping by using Device42. The vendor *claims* D42 can do Service Mapping with very little intervention or input from our application teams - I'm highly skep...

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