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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: App Engine Academy - Introducing Autonomous Engineer Hosted by ServiceNow 7 Oct, 2026 11:00 AM PDT Event Details Online ServiceNow Exchange: ITOM AIOpsのQ3ストアリリースの最新情報 Hosted by ServiceNow 7 Oct, 2026 06:00 PM PDT Event Details Online ServiceNow Exchange: SPM Value Journey: How People, Decisions, and Work Connect from Idea to Outcome Hosted by ServiceNow 8 Oct, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Knowledge Management - Fireside chat with Field Business Process Consulting Hosted by ServiceNow 8 Oct, 2026 09:00 AM PDT Event Details Online Federal Tech Talk: Transform Permitting from Siloed to Seamless (Modern Government at Scale) Hosted by Mayleen Fitzcha 8 Oct, 2026 10:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Valuing Conflict — w/ Liane Davey (APAC) Hosted by jasminecole 9 Oct, 2026 03:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Trying to understand the "APM" roles

When we implemented Enterprise Architecture, it was back in the days it was called "APM". At that time, we were not using the EA Workspace and we only had need for sn_apm.apm_admin, sn_apm.apm_user, and sn_apm.apm_read roles. Our roles are assigned v...

  • Question

Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

  • blog

Four Steps to Stop the Alert Firehose

Most IT operations teams know this problem by heart: an incident queue that never empties, one alert triggering a hundred more to investigate, and so little time on manual checks that nothing strategic ever gets done.    You might think the answer is...

  • Article

Adding variables for columns in a simple list data visualization

When creating a simple list data visualization and I want to use variables from a catalog item for some of the columns, however the UI experience is terrible.  I am hopeful that this is just a user error on my part.I have created a simple list data v...

  • Question
  • Data Visualization
  • Platform Analytics Experience

AI Agent

I want to automate a normal change request using AI agent. Is there any OOTB workflow available for the same? How can I achieve this?

  • Question

Mandatory Rule Base in Order Guides

A common request on the community is the ability to make an item on an order guide mandatory so end users are unable to toggle it off. I'm surprised ServiceNow still hasn't included this as a capability and I do hope, with the new UI around the corne...

  • Article
  • Request Management
  • Service Catalog

Currency field on the record producer

Recently, I came across a question where the questioner asked about adding a currency field on the record producer.    I had a similar use case in the past where I needed to show an amount field with currency sign attached to it on a record producer....

  • Article
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