ServiceNow Community

How to Create a Knowledge Article for an Incident Under IT Knowledge Base?

Hi everyone,I’m currently working on an incident and want to create a Knowledge article for it under the IT Knowledge Base. By default, the article is going under the Knowledge base, but I need it to go under IT Knowledge Base instead.What is the bes...

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Virtual agent

I need guidance on configuring the flow in such a way that:1. I should be able to select any one of the three provided questions.2. Along with that, the user should also be able to type their issue.3. Based on the typed issue, the Virtual Agent shoul...

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New Dev Instance - Admin login no longer working

I requested a new PDI yesterday (dev281093). I logged in using the admin credentials with no issue. I had to do some research to remind myself how to get to the glide records. I went back to the dev instance and within minutes, I was logged out. ...

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Access catalog only from sp portal

I have a catalog. I'm accessing this from sp portal generally. I also mark this catalog as my favourite, so I'm accessing this from my favourite options rather than search it. But the problem is that the same OOB Favourite widget has also been user i...

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Cost Management (ITSM)
Request Management
Service Catalog

New Member

I am taking a new career in servicenow as a developer. Id love some tips on how to begin

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How to prevent a form from being submitted in an onsubmit client script with a getXML() function?

Hi ServiceNow Community Developers I have the following use case: I am in a scoped application. I am using the onsubmit client script that has the getXML() function. There are fields on the form that I am submitting that needs to be populated by the ...

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Action in a subflow not executing, but status showing as 'Completed'

Hello devs, I have come across a strange issue in flow designer. So, I have created subflow, and there is a custom action being called in the subflow, for each of the records being looked up. Suppose there are 3 records in the lookup action, the subf...

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Now Assist panel is not visible even if it is already enabled in Now Assist experience

Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...

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2025 North Carolina SNUG Registration is Live!

Hello North Carolina SNUG members! Registration is now LIVE for our 2025 SNUG on October 15. Please save your spot here. Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time custome...

Event

Yokohama - How to remove a user from a Subscription?

I have tried several different ways, including elevating my role to Security_AdminUser below no longer has Stakeholder Role.Thank you!

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Upgraded to now-sdk v4.0.0 - Now seeing [Plugin "ViewPlugin" failed to inspect shape "Record" error]

I recently upgraded my sdk version to 4.0.0 and am now seeing this error more often:[now-sdk] ERROR: Plugin "ViewPlugin" failed to inspect shape "Record": Product origin is not a node It appears to show up when I do a "now-sdk transform" and a "now-s...

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Display Only Favourite Knowledge Article for the logged in user

I have a custom portal to handle a single knowledge base and it's Article only. We have used the OOB my favourite widget to access the users favourite articles but the fact is that the widget is showing all the fev. articles along Favourite catalog ...

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Service Catalog

Resolved! Is it possible to make field with type "Name Value pair" as multi choice?

Hi there, I have a field "Enterprise Application ID" with type "Name Value pair". Is it possible to make name part as dropdown? I tried to achieve it in my PDI but its not working. Is it feasible to achieve? if yes then how? If not, is there any way ...

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Is there any API available to get Agentic Workflows

As we have "now/v1/table/sn_aia_agent" to get AI Agent information do we have any API to get Agentic Workflows

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Unable to create a breakdown with CI class in Performance Analytics

Dear Experts, I have created an indicator on the base configuration table, but i am unable to create a breakdown that will show the separation of class with count on the managed by group which is empty... Is there any use case like this.. ??? Any he...

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Performance Analytics