ServiceNow Community

4/28: Governing AI in Life Sciences: Ensuring Compliance, and Scaling Trust with ServiceNow

REGISTER Join ServiceNow and EY to explore building a compliant, scalable AI Center of Excellence in Life Sciences. Learn how Life Sciences organizations can govern AI with confidence—without creating barriers to progress. This webinar explores how S...

Event

4/28: Governing AI in Life Sciences: Ensuring Compliance, and Scaling Trust with ServiceNow

REGISTER Join ServiceNow and EY to explore building a compliant, scalable AI Center of Excellence in Life Sciences. Learn how Life Sciences organizations can govern AI with confidence—without creating barriers to progress. This webinar explores how S...

Event

Looking for Input on Resource Assignment Best Practices in Project Workspace

Our team currently builds Resource Assignments at the project level to designate who is working on the project. I’m trying to understand the best practice for assigning work at the task level. Is it better to assign tasks using the Resource Assignee...

Question
Service Portfolio Management

Copy attachment from interaction to incident not working

This is not a question but more of a solution for anyone who runs into this issue. We noticed in our instance that the copy attachments from interaction for when you click "Create Incident", the attachment isn't flowing over to the incident.1. Check ...

Question

ServiceNow Exchange: Getting value by adopting Enterprise Architecture Workspace

Join the ServiceNow Enterprise Architecture Product Excellence team for a 90-minute session showcasing practical user journeys in Enterprise Architecture Workspace. The session will highlight how different personas — including business application...

Event

Closing the CMDB Data Gap with Purpose Built AI Agents

Introduction A healthy CMDB depends on more than just discovery. While automated discovery tools do an excellent job of finding configuration items and populating technical attributes, they often fall short in one critical area: the operational "g...

blog

Resolved! Remove agent_workspace_user role from itil role

Just upgraded a test instance to New York release (from London) and I notice the itil role now contain agent_workspace_user role. Is there a reason why I can't remove the agent_workspace_user role from itil?Every time I remove it form the slushbucke...

Question

Widget not showing up under certain circumstances (HRSD Cases)

I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...

Question

Flow is waiting on Condition even though the values are set

I have built a flow with a "Wait for condition" to look at variables on a RITM that a tech sets after submission. Once these fields are set to anything but -- None --, the flow should move on to the next step. The error I am seeing is that the tech ...

Question

The ServiceNow CTA program was a three-month journey and from the start I kept one objective in focu

The ServiceNow CTA program was a three-month journey and from the start I kept one objective in focus: passing the exam by developing a repeatable architectural mindset that works in real enterprise environments.

Question

Mahathi Veena MVP 2026 - My Community Power

MVP - Made with Visible Persistence The first time I was named a ServiceNow MVP, I called it “Made with Vision and Perseverance.”The second time, my perspective had evolved - it became “Made with Visible Persistence.” With over 13.5 years in IT and 1...

blog

DPM - Outage Record is not tagging

Hi All, digital portfolio Management workspace having issue that it is tagging Incidents and Major Incident under need attention for the respective the Business application, Service Offering and Service Instance.But i am facing issue with outage reco...

Question

NS Admin role

How to grsnt a user NS Admin role

Question

Team Virtual Agent - Live Agent

Hi All,Team's Virtual Agent - Shows the Live Agent. That we want to turn off. We had un- checked visible for the Live Agent to but still we are able to see in the Teams VA - Live button is visible attached the screenshot of VA-LA. Please check and le...

Question

ServiceNow – Migrated records not initializing UI correctly until a field is changed

I have migrated data from a legacy system into a custom table in ServiceNow using Load Data / Import Set.When I open a migrated record for the first time, the form does not behave as expected:Normally, most fields should be read-only except Assigned ...

Question