ServiceNow Community

How should we define a criteria to exclude those devices from license calculation

There is no defined process of HAM in customer environment, which means they are not managing the status of devices in servicenow.And the inactive devices will also consume sam licenses.How should we define a criteria to exclude those devices from l...

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ServiceNow Incident Auto-Reassignment to Active Manager Hierarchy

How can I write a ServiceNow script to check whether incidents are assigned to active users, and if the assigned user is inactive, automatically reassign the incident to that user’s manager? If the manager is also inactive, how can the script continu...

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Does any on know how to trigger the location.affected notification

Anyone knows how this notification trigger or sends?

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Unable to Resume CSA Exam Application – 414 Request‑URI Too Large Error

Hello,I am trying to resume my CSA exam application on the NowLearning portal, but when I click Resume, I receive the following error:414 Request‑URI Too LargeThe page does not load further.I have tried clearing cache, incognito mode, using different...

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approve reject link in email client template

I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?

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Tanium vs Intune

I want to setup SG-Tanium and SG-Intune . I want to know what data does this two brings ? what does Tanium additionally brings other than intune data ?

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How can I determine the one causing the slow loading on the instance?

Hello,Do you have any other ways to check for the cause of the slowness in your instance?Currently one of the user reported that when they are trying to access the my approval in the portal, they experience slowness in the instance.When I tried to ch...

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Service Graph Connector Azure

Hello , We need to integrate ServiceNow discovery for Azure using Service Graph Connector.I am looking to documents but still need some go ahead as confused 1) Do we need to set up oAuth ? or we simply need Azure Service Principal? for Discovery.2) D...

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Is it okay to turn off all OOB scheduled jobs?

Hello experts,We are asked to check on the active scheduled jobs that can be turned off. For context the instance won't be utilized anymore but they still want to retain that instance for reference. So they turn-off all custom scheduled job that send...

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Questions on Subflows and actions now assist skill

Hello experts,I am fairly new to setting up now assists skills. One of the skills that we tasked to activate is the Subflows and actions skill under the Conversational experience.When I went to activate/turn on the skill, I cannot turn it on and this...

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Show the list of applications based on assignment group in the Itask table

I have a requirement on the Itask table(u_incident_task).I have created new field application name (u_applname) which is a reference filed (referring to cmdb_ci_appl). When the user selects the assignment group on u_incident_task, the u_applname shou...

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About the catalog draft feature

I was able to temporarily save catalog items I created using the draft feature.Is it possible to submit a catalog item using someone else's record saved as a draft?Normally, only your own draft items are displayed.

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Resolved! Unable to reply to my own post

Hello Team, I have created a post in the ServiceNow community, but I am getting an error as shown below. My original post link here: My Original post Just to let you know, my email ID was already verified, and I have attached the screenshot below a...

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How run the Fix Scripts from the Flowdesigner

Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...

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Resolved! Is there a way to redirect the catalog item to category page in ESC portal ?

Hi AllRecently I got one requirement that when we open a catalog item in esc portal , it should redirects to another page in esc portal. Initially we have created 2 catalog items as per the client requirement and placed both the items under one categ...

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