ServiceNow Community

Business Rule does not abort State advancement

I have a BR to require an attachment, however it is not preventing the State from progressing. (function executeRule(current, previous) {// Only enforce when moving to Screeningif (current.state == '3' && previous.state != '3') {var att = new GlideR...

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Using record information displayed in a portal form widget

I've been considering a way to use record information from a form widget displayed on a portal screen to perform client processing in another widget.I discovered that there is a way to customize the form widget and pass the displayed data to another ...

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Catalog Client Script “New” Button Missing After Zurich Upgrade

Hello, We recently upgraded to the Zurich release. However, the Catalog Client Script New button is no longer visible. Please advise if there is a way to enable this button. Thank you

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Knowledge Article Language Translation Request

I am trying to do a language translation from English to German from the Knowledge Articles list view. I check the desired article and then click the Request Translations button, select German as the requested language and click Submit. I get a messa...

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CSM Check Case Status topic/conversation template not working after we tried duplicating

Check Case Status was working before in our sandbox environment, we also tried duplicating it however after we removed the duplicated one for cleanup purpose, the read-only template for Check Case Status conversation/topic is not working, during test...

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AI Control Tower: Not able to initiate Impact Assessment

I am not able to start the Impact Assessment after selecting 'Take Assessment' from the task. Does anyone know what role is necessary for taking assessments? I currently have the 'sn_ai_asset_mgmt.ai_asset_owner' assigned to my AI Product Owner. What...

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Resolved! Workspace Attachment Viewer only works for Admins???

So its been a while since I did anything with workspace and now we are adding onto an old app and I'm going back to it. There are going to be lots of attachments so we setup the attachment viewer so people could look at them without the whole save l...

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Scoped App Development

I have a Knowledge Translation Task but when I click on Translate it doesn't produce a translation

From a Knowledge Translation Task I click on Translate and it opens the Create Article Translation window, but it does not populate anything in this window. I cannot create a draft article because the translation doesn't seem to be happening. Anyone ...

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I am getting a forbidden msg when trying to open "Debug Business Rules" or advanced tab

Sometimes I get forbidden when I try opening the debugger. It happens randomly. Either through the button in the advanced tab or searching and clicking the "Debug Business Rules".

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SAM license consumption allocation for single SSO with multiiple AD Groups

In ServiceNow SAM, how can license consumption be split when one SSO account is associated with multiple Active Directory groups representing different licensed products? We need to allocate distinct license costs to each product accordingly.

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How to hide or clean up breadcrumb filter showing multiple sys_ids in a custom widget

Hi everyone, I created a custom widget that counts projects where the user is the project manager or a stakeholder.To get the stakeholder projects, I had to query the pm_m2m_project_stakeholder table. Everything works: The widget shows the correct co...

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Additional comments mandatory when Incident state changes from New to In Progress

I'm trying to create an onChange client script that makes the additional comments of an Incident mandatory when the state changes from New to In Progress. For some reason it doesn't work, but if I change it to 'work_notes' instead of 'comments', then...

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Cannot locate indicator from library when editing a dashboard

Summary: An indicator visible in the Platform Analytics Library is not available to add to a dashboard for the same user.Steps to Reproduce (Success Case):Impersonate a user with the pa_viewer role.Navigate to Platform Analytics > Library > Indicator...

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Reporting and Analytics

Resolved! What is the purpose of "sn_doc_task" table?

Lately, I came across this table while I was looking into a ootb script include, does anyone know the purpose of this table?

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Employee Document Management
Employee Service Center

Document Template Table field

Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test

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