Update Incident autoclose to 3 business days

Currently, the auto close system setting for Incidents is set at 7 days. How can I update this to 3 Business days? I think If I change this to 3, it may not be business days. See attached.

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Azure Delegated Permissions <-> ServiceNow OAuth / Outbound Rest Messages

Hi all, we have a catalog item which is pre-populated with data from azure (on-demand). Here is the current flow:0. User logs on to ServicePortal via SSO (Azure Account / OIDC Identity Provider)1. User selects a subscription from a dropdown.2. Catalo...

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• Cloud Provisioning and Governance
• Orchestration (ITOM)

Unable to install plugin sn_atf_tg (ATF Test Generator and Cloud Runner) - "Application not availabl

DescriptionIssue SummaryI am attempting to install the ATF Test Generator and Cloud Runner plugin (sn_atf_tg) on my Personal Developer Instance (PDI) to enable automated test generation capabilities. However, I receive a popup error stating: "This ap...

• Question

Exco level monetary benefits tracking - how?

Across multiple projects I have to be able to track financial savings,  I then need to be able to report upwards to our exco as to what month on month financial savings have been made. I think we use the Monetary Benefits tab, but how has anyone use ...

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As an admin, can I integrate queries from non-ServiceNow AI?

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SOW - Chat Reply Recommendations modal starts off too small

Hey everyone! I've been playing around with Now Assist for CSM / ITSM in the Service Operations Workspace. Some tools are very promising, like Chat Reply Recommendations which can write a full troubleshooting guide to save my Agents a bunch of time.H...

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Now Assist skill: Doc to Voice Agent

HiDo we have any Out of box skill " Doc to Voice Agent" in servicenow?

• Question

Limiting HAP Pro License consumption

Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...

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IT Asset Management system properties

What are the OOTB System properties to be enable when you have basic (Asset Management) plugin in place.

• Question

Using OR For Two Separate Dashboard Filters

I need to do show results from the cmdb_ci_business_app table where FieldA = True OR FieldB = True. I can't figure out how to do this on the dashboard that I already have.  For now, I filtered in the source and set it on it's own tab but I would like...

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• Dashboard

Impact Value Management Data Collection for HRSD - is there a plugin available in store (Zurich)

Impact Value Management Data Collection for HRSD - is there a plugin available in store (Zurich)Store app not showing HRSD specific Impact Value Management plugin. I can see other 11 plugins for ITSM, HAM etc, but not HRSD specific

• Question

Design Trade-Offs in ServiceNow – What I Learned from a Personal Project

Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I realized that most implementation decisions aren’t about “right vs wrong” — they’re about trade-offs. A few examples I encountered: • Flow Designer (reada...

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