ServiceNow Community

Where Do I Go From Here? Your ServiceNow Learning Path

Watch ServiceNow Foundations video series Where Do I Go From Here? Your ServiceNow Learning Path The ServiceNow ecosystem is massive. Community, ServiceNow University, the dev site, certifications, user groups. There's no shortage of places to g...

Article

How Does Security Work in ServiceNow?

Watch ServiceNow Foundations video series How Security Works in ServiceNow Picture this. Your boss calls the customer who's been testing your new portal and nothing works. They can't see anything. The whole thing looks broken. Panic sets in on b...

Article

Enable encrypt with module for specific table

Hi All, I need your help to enable encrypt with module on attachment, it's added for one of the table as attached in the screenshot. I need help in configuration of the same for other table. Please refer the screenshot. Thanks,Sayali

Question

Now Assist Governance Tools and Guardrails

I am often asked about the AI governance and guardrails available within Now Assist, so have created the attached whitepaper as an introduction to the topic.

blog

Flow - How to submit a change request?

Hi, Using Workflow Studio, I've created a flow using the Action, "Create Record" to create a change request. It creates the record fine, but it isn't submitted. I can't figure out how to script the submission of that change request within the flow, a...

Question

Resolved! Metric for part of a process

I'm not sure this is the right place to post this, but I couldn't find a place that fit. I have a metric that tracks when a record moves through different process steps. That is working fine.But I need to be able to report on when it spends time in ...

Question

Resolved! Flow Designer: Insert an Else Clause into an Existing If/Then

I have a flow with an existing If/Then, and am not trying to add an Else clause to it, but do not see how to do that. No matter where I go to try to add that Flow Logic, the "Else" option appears to be disabled/unavailable. Here is a snippet of my f...

Question

Hide empty variables in Variable Editor for custom scoped application (cross-scope issue)

In a ServiceNow custom scoped application, I’m trying to hide empty variables from the Variable Editor. I followed a community thread (Hide empty variables on RITM and TASK record) and was able to successfully implement this for global tables. Howeve...

Question

JLL Launches Corrigo Integration Spoke for ServiceNow Workplace Service Delivery

JLL has launched the Corrigo Integration Spoke, delivering a pre-built, certified integration between ServiceNow Workplace Service Delivery (WSD) and JLL’s Corrigo Enterprise platform. This milestone marks a significant step forward in the JLL-Servic...

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User recieving email dispite the notification is been disabled

If the user has been added in BCC of the email notification, the email is sent regardless of disabled notifications. even if the notifications are disabled for that user? If it expected behavior in service now platform ?

Question

Configuring ReleaseOps in Zurich

ReleaseOps is a brand-new product, introduced with Zurich, to provide a process and automation to deploy and validate code from dev to prod in your ServiceNow environments. It will soon be part of a free version of App Engine Management Center (AEMC...

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Resolved! Changing the (cab automation) meeting notes?

By default, the auto-generated meeting notes look like the following: (CAB Automation) - CHG00123456 - Approved - John Smith - 12:31:12 - US/Eastern We would like to change them to something like: (CAB Automation) - CHG0030216 - Assignment Group - Ri...

Question
Change Management

Enable Full Knowledge Base Search by Ignoring Taxonomy in Portal

Overview By default, ServiceNow Knowledge Search in Service Portal uses taxonomy filtering, which limits results to only taxonomy-linked articles.To allow search across the entire Knowledge Base, we modify the Search Source script to ignore taxonomy....

Question

Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

Question
Change Management

content item with external link

Hello, if the end-user click on the content item with an external link most of the time the user will be redirected to the external link.However, sometimes the user will see this view (see screenshot) still in ServiceNow and then have to click on the...

Question