ServiceNow Community

String field that auto populate with Barcode

Hi,I need to create a field of type String on the incident table that will be read only.After the user create an incident, this field needs to be auto populate with the sys id of the incident but it should be a barcode that can be scanned. the scanni...

Question

Need guidance on updating the email account table for automatic OAuth token refresh via Slack integr

I’m currently working on setting up OAuth authentication with automatic token renewal using the scheduled job “Refresh Email Access Token.” From my understanding, this scheduled job requires a corresponding record in the Email Account table in order ...

Question

Send notification with selected record list items from Ui Builder

Hi All,i have requirement where i have a list of items created using ui builder list component. User can select the items from the list and when user click on send email button. All the selected items display values get created as a email body and se...

Question

On-call scheduling

Morning all I need to setup on-call scheduling for all our standby groups. We currently use Shifts in Microsoft Teams. On Teams we have a standby list called BST-ERP Support but ServiceNow works on assignment groups and we have 11 different ERP grou...

Question

Resolved! Learning CMDB

Hi everyone,I’m planning to start learning CMDB and ITOM. Could you please suggest a structured learning path or key topics I should focus on to gain solid insights into CMDB?

Question

CMDB - CI Proposed Change

I have a request to enforce certain mandatory CI Relationships when submitting a proposed change for a CI. For example, our Servers require a relationship to an Application Service. I am not sure how this can be enabled using CI Class Manager, Sugg...

Question

Getting error Unsupported screen in NowMobile

Getting error Unsupported screen in NowMobile I want to create a input screen in NowMobile App so that we can enable AI Lens for the same. Create a new input screen as well and added in under Quick link section.But when trying to open the form, it is...

Question

Zurich Upgrade - Quick Links on the Mega Menu - Employee Center Pro

Quick Links were previously displayed under Browse All [image 1]; following the Zurich upgrade, they are now displayed on the Mega Menu too [ its at two places ] . I was unable to figure out how to hide ONLY from the Mena menu. ( image 2) Thank you ...

Question

Discovery is not overwriting some values

Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...

Question

Problem approval field updating absurdly

Hello experts,In our client instanceWe have approval and rejection notifications configured on problem, based on Approval field(inherited from task)the problem is, when anyone approves the approval, system behaves absurdly and sets values as first re...

Question

Not able to add widget in dashboard created in human resources core scope

Hello All, We are unable to add widgets to the dashboard created in the Human Resources Core scope.We observed that once the sn_hr_core.admin role is assigned, the user is able to add widgets.However, this should not be required, as the user already...

Question

Unable to execute UI Action because user does not have permission to create the current record

Hello All, We are not able to route HR Cases to different assignment groups while clicking on SAVE button but by clicking on UPDATE button cases are getting routedWhen assignee is trying to route HR case, assignee is getting below error"Unable to exe...

Question

update Records based on click on Hyperlink

Hi All, I am having field which has having external Link . Requirement is when ever user click that link it should trigger some script to update records in table. Not sure how I can do that as per my understanding client script will not work here. Le...

Question

Service portal - How to hide related list link from widget and show active contract.

Hello All, In service portal how to hide related list link from widget and show only active contracts in the overview related list?

Question

Virtual Agent User Input File Picker [Paris]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A frequently asked question concerning Virtual Agent: How to upload any type of file within a chat with the Virtual Agent. So far, this was limited to using ...

Article