ServiceNow Community

Record Producer in Custom Service Portal – “You are either not authorized or record is not valid"

Hi all,I am trying to display a Record Producer on a custom Service Portal page using the SC Catalog Item widget. However, the widget shows the message: “You are either not authorized or record is not valid.”

Question

Ressource for implementing Voice call to Ai Agent for incident creation

Dear all,We need to test a customer case where quite many incident gets created manually form a customers call which is not so productive at the end and agent spend quite many times for that.I need to study a small POC where from a voice call, I need...

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closing all the metric records

Hi Team,I am having a requirement in the CSM module. I want to capture all the Metric instances when the case state changed from Active to False. So, I have created a Async BR with all the Metric Definitions stored in the property. It is updating all...

Question

Jamf SG Connector Creating Incorrect core_company Records

Hi Community,We’re facing an issue where the Jamf Service Graph Connector is creating core_company records from employee names (e.g., “Abhishek Bathina”). These values are not present in the sys_user table — they come from Jamf fields like user/depar...

Question

Discount Approval in SOM Quote Management

Hello everyone,I am currently trying to setup an approval flow for the quote management. I would like to use the OOTB button "Submit for Approval". I thought it could be with the Quote Task object? Anyone any suggestions how to set it up.The logic I ...

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Customer Service Management

Take Questionnaire widget not loading on Service portal

Hi,When users are trying to click on Take Questionnaire widget (Emergency Self Report) after submitting their Covid-19 status. The widget page returns a blank page. Strangely this widget only works in DEV. We have compared all our widget configuratio...

Question

Unable to remove E3 user subscription using Removal Candidate

Hi team, We are getting below error when try to remove E3 license from a test user using Removal candidate. But it was working fine with other license of Exchange online. Please assist. These are the SKU ID products in the above error. Regards,Saran...

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Help me with this question

What are some of the benefits of extending an existing table such as the Task table when creating a newapplication?a) You can repurpose existing fields by simply changing the label.b) Use existing fields with no modifications.c) Existing logic from t...

Question

GLPI Oauth authentication to serviceNow

Hi Eveyone, Has anyone implemented OAuth authentication between GLPI and ServiceNow? Here is my configuration: I created :- A mid Server - A rest Message HTTP Methods:One method called "test" to initialize the session in GLPI using initSession.Whe...

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Issues with Role Inheritance when extending sys_user_group and sys_user_grmember

I am working on a requirement where I have extended sys_user_group into a custom table u_team and sys_user_grmember into u_team_member. My goal is to have roles automatically synchronized to users when they are added to u_team_member, similar to how ...

Question

Resolved! Lists and Filters Task

I am having issues with task and filler tasks. Task will not validate, i got though the instruction and completed the step but it says failed can you offer some assistance please. Task Description: View a list of incidents and personalize the list, ...

Question

SN clone_profile views

Hello I'm preparing the cloning. I recognized, when I in a new created "clone_profile" form, I can switch between 2 views:clone_profileDefault view"clone_profile" View - shows under "Exclusions" & "Preservers" and "Cleanup scripts" entries of:my n...

Question

Grouping of control attestation in workspace - combine UI action is hiden

Hi,Our customer is implementing Policy and Compliance Management and has a use case for grouping control attestations in the workspace in order to complete them in bulk. We followed the article “Grouping assessments for control attestations”, however...

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Performance analytics

During recent health scan report we encountered some issues 1.Indicator used in multiple active collection jobs and suggestion from ServiceNow is "Associate the indicator with a single regularly scheduled data collection job (Daily/Weekly/Monthly/Per...

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Quality Clouds Rule Builder: A Practical Guide to Automated ServiceNow Governance

Excited to announce a live masterclass for ServiceNow Architects and Platform Owners. Quality Clouds Rule Builder: A Practical Guide to Automated ServiceNow GovernanceMarch 24 | 11 AM EDT / 3 PM GMT | 45 minutes | Zoom Your coding standards live in a...

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Resolved! Lists and Filters​ Task

Resolved! Lists and Filters Task