ServiceNow Community

ITSM Knowledge Article View Tracking

Hello,How often do you reset the knowledge article view count tracker? Is it every 30 days starting with the day an article is published? 90 days? Six months? A year? What time range gives you an accurate idea of user acceptance and self-service use?...

Question

How to Delete Update Sets in ServiceNow (The Safe and Strategic Way)

Have you ever found yourself staring at a list of records in your instance, only to find the delete action is nowhere to be found? You select the checkbox, look for the button, and realize it's grayed out. This isn't a bug; it's a built-in protection...

Article

CMDB - CI Proposed Change

I have a request to enforce certain mandatory CI Relationships when submitting a proposed change for a CI. For example, our Servers require a relationship to an Application Service. I am not sure how this can be enabled using CI Class Manager, Sugg...

Question

Standardization of UX catalog item design.

Standardization of UX catalog item design. Have you ever considered having a standardized UX design for your catalog items? The reason for this article was that we quickly discovered that several teams would like to have their own record producer f...

Article

Dynamic template for users to fill out.

In record producers for e.g. incident creation”, we often ask users to give a description of their problem. But did you know that you can provide a dynamic template for the user to fill out directly in the description and which can change dynamically...

Article

Need answers to the given question

Need answers to the given question 1. What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?A. Publish WorkaroundB. Document a Known errorC. Complete InvestigationD. Complete R...

Question

Dynamic template for users to fill out.

In record producers for e.g. incident creation”, we often ask users to give a description of their problem. But did you know that you can provide a dynamic template for the user to fill out directly in the description and which can change dynamically...

Article

Dynamic template for users to fill out.

In record producers for e.g. incident creation”, we often ask users to give a description of their problem. But did you know that you can provide a dynamic template for the user to fill out directly in the description and which can change dynamically...

Article

Is the reporting module in ServiceNow restricted to licensed users?

HelloIs the reporting module in ServiceNow restricted to licensed users, and If I enable non-licensed reporting module end-user group (with only view- only access to custom tables)to create reports, will it impact licensing?

Question

🔍 Global search is missing from instance?

Leia em português. The global search bar is essential for the day-to-day agility of ServiceNow. When it simply doesn't appear , it can disrupt the workflow of the entire team. This guide details how to diagnose and correct this problem using the...

Article

Trying to create a private group Version Yokohama

I am tasked with creating a private group for sensitive incidents/request. I have created a group and a role successfully and two ACLs but it is not working properly for me. I am self-taught and still learning.For my ACL's I have one for incidents- r...

Question

Self-hosted Oracle moved to Exadata for ServiceNow

Anyone that is self-hosted using Oracle moved to using Exadata on-prem instead of regular database?Any issues encountered during migration that were not expected?Have you gotten better performance and more HA than before?And what level of HA is so?

Question

Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

Question

How to change the Employee Center Ticket view to show multiple fields for HRSD tickets?

As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.I am aware of Standard Ticket Configuration but do not know w...

Question

Export one report to pdf

I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user?

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