ServiceNow Community

Where the approval info message configured

Hi, Commonly when we approve the request on any table, approved: task number info message will appear. That is where configured in service now, can anyone knows just let me know.

Question

need add and Edit button in change request

I need to create add button and edit button in Affected CI's and Impacted CI's. The current configuration is the add button is visible in affected only in new state. But it should be visible for all users till authorize state and to the change manage...

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When user from Watch list add additional comments state should change to WIP

Hi Team,We have a Business Rule that changes the HR Case state from Suspended to Work in Progress (WIP).Currently, the Business Rule runs when:The State is SuspendedThe Opened for or Subject person is Dynamic – MeAdditional comments field changesThis...

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Manually testing of SAM

Hi! Do you have an idea on how to test this manually in instance? Appreciate any help. TIA

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CMDB Health Dashboard - Scheduled Jobs

Hi there, Under the CMDB Health Dashboard, we have scheduled jobs that are currently accessible only to admins (read/write). How can we make those five OOTB CMDB Health scheduled jobs editable for cmdb_admins as well?Would creating an ACL on the Sche...

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Dynamic Topic Microsites & Rich Content Editor

Feature Demo Academy Session What is Dynamic Topic Microsites and Rich Content Editor and guidance around related best practices Live demo of how to configure Dynamic Topic Microsites For other feature deep-dives, refer to other top...

Article

Leveraging Declarative Actions for Popups

Pop-ups can play a crucial role in enhancing user experience — guiding users through complex operations, capturing inputs, or providing context within the ServiceNow platform.When we need to trigger a pop-up from a UI Action in Workspace, the first t...

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Agent Workspace
Service Operations Workspace

Resolved! How to remove "Percentage of people found this helpful" that appears below the articles.

Is there any way to remove the percentage calculation to the right of this widget?I have enable the entire helpful Yes/No by using a property "glide.knowman.show_yn_rating". I still do want the Yes/No buttons but i only want the calculation text to b...

Question

HAM SAM plugin in dev instance

How can i get HAM plugin for zurick instance personnal dev

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Inputs on Slack Spoke Action- Post Actionable Message

Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...

Question

Product still appears in on Software Asset Workspace, even though License Under Management is false!

Hi All,We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.And we don't want that product to be shown on th...

Question

how to configure impact and affected ci common at authorized stage in change request

I want to bring approval groups from impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

Article

some fields are hidden on "Update All" / "Update Selected"

Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used?

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Incident Management

Editing a closed Decision

Is there anyway to edit a closed Decision in RIDAC? One of my Project Managers wants to add a bit more info but the state is Closed Complete and we cannot find a way to reopen and edit as everything is greyed out. You can with Risks and Issues Thanks...

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