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Retrieve encrypted file from SFTP server and bring to Servicenow mid server.

I want to retrieve an encrypted file from SFTP server and take it to mid server for decryption. I am not allowed to use any open source tool. Please do help me on this. Thank You, Nandini

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Retrieve a PGP-Encrypted File from SFTP, Decrypt It, and Send Data to ServiceNow

HI Everyone, I have a scenario, where i have to pick a PGP encrypted file from SFTP server, then decrypt the PGP file and send back to ServiceNow . The file contains data related to HR.Please do help me on this. Thank You, Nandini

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How to re format incident description

Dear all,I have setup a Twilio voice agent which is capable of creating an Incident based on a voice agent conversationThe voice agent is asking some question and then based on my reply send the conversation in the incident description as seen belowA...

Question

Reference qualifier on variable

Hi, I am stuck at advance reference qualifier for variable I am working on an advanced reference qualifier for a Service Catalog variable, but it’s not working as expected.I have two variables:Agora Team – Select Box (single select)Select Role – List...

Question

Topics in Now Assist Virtual Agent on MS teams redirecting directly to it agent.

Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic. But the same topics are working correctly over th...

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Language translation

Hello, I am working on translation of catalog items in ServiceNow, everything is working as expected however if the user submits the request in german or spanish , the Short description in Request item is translated to German or Spanish though my la...

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Logical Data Model Diagrams Added to Public Sector Digital Services (PSDS) Documentation

Logical data model diagrams for Public Sector Digital Services (PSDS) are now available in the product documentation. These diagrams provide a visual reference for the entities, relationships, and tables that make up the PSDS data mod...

Article

Control Attestation

How can we configure attestations to run automatically at a defined frequency and trigger email notifications to the control owner for assessment?For example, if we create an attestation for access reviews that needs to run quarterly, how can we ensu...

Question

Resolved! My PDI dev299704 shows "502 Bad Gateway snow_adc" and won't start

Hello,My personal developer instance (dev299704, release: Yokohama) is stuck showing"502 Bad Gateway snow_adc" when I try to access it.The Developer Portal shows the instance as Offline, but the only availableactions are "Refresh" and "Release". I tr...

Question

redirect from ui action to rtask

Hi My requirement is to generate the Rtask from incident for that i have added one ui action button inside the context menu if we click on that ui action form incident(parent) form it should land on rtask page with the mapped feild should populate o...

Question

Resolved! Service Portal - Service Status Widget is not displaying outages

I've created an Outage for a Business Service, which shows up in the Status History, but not in the Current status. Can you please tell me what I might be doing wrong?

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Incident Management

READ ONLY role

Hello, what is the role required to READ tables ( Incident/Problem/Change/CMDB etc)? Tried snc_read_only but not getting the expected results , when trying to find Incident table from NAV BAR filter, it is not available. Thank you.

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what role is required to admin dashboard and reports without granding the Admin role

Hello, we have dashboard ( inherited - different owner), what are the minimum role required to manage the dashboard and the associated widgets in the dashboard ( reports, KPIs etc) ?Is it possible to change the ownership of the dashboard? Thank you.

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Timeout error when calling a Skill Kit LLM from flow designer

Hi All,I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. H...

Question

Regarding major incident management

Hello Everyone , I have created a flow to create a major incident when more than 5 incidents are created , then map those incidents as child to the major incident , but major incident it created , but the child incident is not mapping to the major in...

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Incident Management