ServiceNow Community

SuSe Security (former NeuVector) Integration to Vulnerability Response?

we're using NeuVector for Container/Pod Scanning for Vulnerabilities. Is there an OOTB Box Integration available? If not, has anybody already integrated it? (Enterprise Integration | SUSE® Security 5.4)

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Limit catalog items to users with specific job title

I think I have 2 ways to tackle this, but looking to do it the easiest wayI have a list of catalog items that we want to limit to users that are in a specific location or have their job title contains a key wordWhen I look at the options to build thi...

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Now Assist in Virtual Agent not working

I converted a topic from our NLU to use LLM. It was published. I can test it fine and it works. But if I try using topic discovery it just keeps giving me the message saying sorry there was a problem on my side. Any ideas? Here is the description of ...

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Moving a button from UI Builder to a drop down in workspace

There is a button called as task, whenever we click on this task button, it opens a modal pop up. This modal pop up has a component repeater which is used for 10 times, this will show different catalog items, when user click on them, it redirects to ...

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Resolved! "Restricted by Access Control" in Mobile Agent list - only on one instance

Hello! We are building a scoped mobile app that runs in Mobile Agent. It worked fine on our Dev instance but once we moved it to the Test instance, we are seeing "Restricted by Access Control" "records" in the list view. The list is filtered by assig...

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Issue with Blank Summary in Service Operations Workspace After Zurich Upgrade

I'm facing an issue where the Summary section in the Service Operations Workspace (SOW) Incident view is showing up blank after filling the required fields under "SOW-Incident-Overview" view.

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Email functionality

Hello members of CSM, Is it possible to send out an email to a client based on a case which is logged by a client on Servicenow without going to outlook? Kind regards,

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How to create a copy of UX Client Script

https://yourinstance.service-now.com/sys_ux_client_script.do?sys_id=afda47b0934f765089d3be2a6aba1040&sysparm_record_target=sys_ux_client_script&sysparm_record_row=4&sysparm_record_rows=4&sysparm_record_list=nameSTARTSWITHOpen+list+page%5EORDERBYname ...

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clicking on new button in related list gives an alert : failed to execute action

In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...

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Is it possible to make Smart Assessment answers have different weights for the same question?

Is it possible to create a question on a Smart Assessment which has different weights for each possible answer? For example, a single question has 3 possible answers:- Yes- No- N/AIs it possible for "Yes" and "No" to have a weight of 1 while "N/A" ha...

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Resolved! How to create a variant from UI Builder for attached UX Macroponent

How to create a variant from UI Builder for attached UX Macroponent I want to copy attached record InformationUX Macroponent Definitions | ServiceNow

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Follow on task error message in Field Service Mobile

I am recieveing an error message when creating a follow on task from the Close Complete screen in Field Service Mobile. The error message reads "The follow on task doesn't meet the conditions to run qualification flow". Qualification has been disa...

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Regarding the reference fields

Hello,The reference fields in the native view has info icon button which upon clicking gives the open record and we can open the record, now for the same reference field in workspace i cannot see the info icon button, how can i configure that in work...

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NowAssist Incident Summarization Erroring Out

We activated oob Incident Summarization skill. Summary is erroring out and the behavior is inconsistent. Already followed this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700568 to repair these plugins sn_u...

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Show only Latest version or Platform upgrade version

Hey Experts, If we open any business rule/script includes or any scripts.. we will have 'Versions' related list that capture all the updates. But, we want to show only latest update and any OOTB platform upgrade version only i.e. any one who wants to...

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