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Configuring the Summarization Skill beyond the Now Assist Admin console

Introduction Record Summarization is one of the most visible and valuable Now Assist capabilities, especially when organizations start rolling out AI at scale. The Summarization skills offer a good configuration framework, but sometimes requirements ...

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Resolved! Not able to see manage instance on servicenow developer portal

Everytime I go on to ServiceNow developer portal, not able to see manage instance section. and therefore not able to access the instance. everytime need to raise the request for new instance

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Platform Analytics is continuously loading in the embedded widget.

Platform Analytics dashboard keeps loading when embedded in a Service Portal widget. The same dashboard loads correctly when accessed directly, but within the iframe, multiple report components continue to show loading spinners and do not fully rende...

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CSM Essentials Zurich -

Is the on demand course for Customer Service Management (CSM) Essentials (Zurich) , purely based on the ebook and there are no learning videos or materials like for Xanadu ?

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Customer Service Management

In ProjectWorkspace,while creating New Project via OOB ui page getting Invalid Error, record Created

Hi All,I am encountering an issue in Project Workspace while creating a new Project using the out-of-the-box (OOB) New button (Workspace UI page). Upon submission, the system throws an "Invalid value on update" error; however, the record is still suc...

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Attribute-based aggregates table [sn_plng_att_core_attribute_based_resource_aggregates] Utilization

We found that the utilization percentage stored in the Attribute-based aggregates table [sn_plng_att_core_attribute_based_resource_aggregates], is different from the utilization percentage calculated on the resource board for a resource in a specific...

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Project Portfolio Management
Resource Management
Service Portfolio Management

Model category is not updated in asset

Hello All, For some of the assets model category is not updated ,even though model contains the model category and all the classes seems perfect Does anyone have any idea?

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Cloning Topic Content widget in custom app scope is not accessible and getting an error on ESC

HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)T...

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Under service operation workspace added incident but not able to open record on grid view on click.

Under service operation workspace added incident table under announcement but not able to open record on grid view on click. When clicking on block nothing is happening .But the oob outage showing when clicked is opening the record.Please find the be...

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Added incident on announcement on SOW grid view, but clicking on a record does not open it.

In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...

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Unexpected Dropzones and Widget Created on “Service Catalog” Page When Moving Widgets

Hello Everyone, I’m seeing some strange behavior on the Service Catalog page and I’m wondering if anyone else has experienced this.Whenever I move, remove a widget on the Service Catalog page system automatically creates new dropzones and widgets. ...

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Knowledge Article Question

Hi folks. We would like to add the author as a visible field on our Knowledge article forms. Can someone show me where this logic lives so that we can make the author visible when viewing the Knowledge article?

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Trigger Survey with flow designer

Hello, I was trying to trigger a survey using flow designer , but the survey is being sent without questionsdoes anybody know why ? thank you for your help

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Advanced Work Assignment

Knowledge Notifications

Hi folks. This question is on Knowledge. We need to make the author visible for Knowledge article approval email notifications sent to the approver. Can someone show me where this lives in ServiceNow so that we can add the author?

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Alternative to KVA for Ephemeral CIs Transfer to CMDB

Has anyone implemented a solution other than KVA to instantly transfer ephemeral CI from cloud (we're using AWS) to CMDB? I would appreciate it if you could share your experiences.

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Discovery
Orchestration (ITOM)