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Target table for asset attestation

I want to create asset attestation for assets and their contracts, by default the condition is getting set for sys_user table while creating any attestation. Is this a defect ?

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Widget does not follow dashboard filter

I have a widget that already uses the selected elements, and its indicator source comes from the Metric table.Will the widget still respond to the dashboard filter if its indicator source is from the Metric table?

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Resolved! Query about Catalog Builder

I notice that when using CB to create a catalog item, it automatically creates a default update when you submit it. Then if you edit the catalog item and submit it again, it will create another update set.If I am going to transfer the update set to a...

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we are receving the error you are not authorized to take this survey

Hi all, We are receiving an email in Outlook, and when we click the survey link in the email, it shows the error message: “You are not authorized to take this survey.”Could anyone please help us understand how to resolve this issue? Thanks and Regard...

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need to fetch removed users list from itil role

HI Experts, How to create a report showing users with ITIL since 2025, as well as users who had ITIL roles removed.Please assist me on this.

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Incident Management

The approvals are not triggering through flow designer.

I have a request to trigger approvals based on the condition. I have created a flow set the approval conditions and I have set an action called ask for approval. But in the flow execution the conditions what ever i have mentioned those conditions are...

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2026年度ServiceNowアカデミックプログラムキックオフ！― 学びと出会いを広げる新たな挑戦へ

▼ ServiceNowアカデミックプログラムの全体像（成長とキャリアの流れ） 2026年度のServiceNowアカデミックプログラムが、3/5(木)にキックオフを迎えました。本年度はこれまで以上に間口を広げ、提携大学に限らず、より多くの学生の皆さんにご参加いただける形へと進化しました。その結果、全国24大学から100名を超える学生の皆さんにご応募いただき、新たなスタートを切ることができました。キックオフに先立ちServiceNow本社にて開催した対面MeetUpで...

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Risk ID Quetionniares won't initiate

Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does...

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How to edit "contact us for help " on esc portal

Hello All Can someone suggest how to edit this widget on esc portal

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Mastering Scheduled Jobs in ServiceNow: States, Workflows, and Best Practices

What are Scheduled Jobs in ServiceNow?Scheduled Jobs in ServiceNow are automated tasks that can be performed on a given time schedule. Scheduled Jobs are very important for automating different administrative tasks. By making use of Scheduled Jobs in...

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Resolved! How to update the select box variable based on the list collector variable values in servicenow.

Hi all, iam stuck with the below requirement can anyone please help me out.There is a custom table named "u_cost_manage" in that table there are three custom fields.Supplier (reference) field, branch string field, and partner choice box (True/false)B...

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Attachment not being transferred from record producer to HR ticket

Hello All, I have created a record producer and added the variable " Attachment" (gave it a different name),When users upload the attachment, it is being copied to the HR case being created, any advise?

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List Collector variable value to split into multiple records.

Hi all, In a list collector field if the records with values containing pipelines are selected , then the requirement is to split them and populate as individual records. eg: if a record selected in the branch variable of the catalog item is selected...

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Issue with OKTA spoke configuration

Hi All,I am trying to configure OKTA spoke. What scopes do we need to get from OKTA? I see there are 10 scopes listed in OAuth Entity profile. Do we need to all of those? when I try to test, I see there are token parameters in payload? How can we mak...

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Process Automation Designer